--- title: "Driver Quality Monitoring" ocid: "ocds-b5fd17-66868855-35ff-4095-8500-199447a2258a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-66868855-35ff-4095-8500-199447a2258a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-66868855-35ff-4095-8500-199447a2258a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-66868855-35ff-4095-8500-199447a2258a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "TRANSPORT FOR LONDON" published: "2021-07-28" --- # Driver Quality Monitoring Buyer: TRANSPORT FOR LONDON Current stage: Tender OCID: ocds-b5fd17-66868855-35ff-4095-8500-199447a2258a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-66868855-35ff-4095-8500-199447a2258a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-66868855-35ff-4095-8500-199447a2258a.json) ## Summary The public procurement process titled "Driver Quality Monitoring" is being conducted by Transport for London (TfL), focused on the provision of Driver Quality Monitoring services across the London bus network. The procurement is currently in the Tender stage, with submissions due by 27th August 2021. This initiative falls under the services category and has a total contract value of £1,300,000. The contract will start on 25th March 2022 and will last for three years, with a potential two-year extension at TfL's discretion. This tender presents substantial business growth opportunities for service providers specialising in driver training, consultancy, quality assurance, and technology solutions applicable to transportation. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are well-positioned to compete, especially those with experience in system software and project management services that can ensure compliance with TfL's safety standards and contribute to enhancing driving performance across the fleet. ## Notice TfL is currently looking for one Service Provider to supply Driver Quality Monitoring (DQM) Services across the London bus network. DQM is conducted through the covert assessment of bus drivers while in service. Assessors undertake around 7,700 assessments per year and score drivers against 23 categories. A report is produced for each assessment which consists of a score between 1 and 4 for each category and a small commentary. Assessments will be conducted using a web based or mobile application on a handheld device which will transmit the data to a database management system. Information held on the database will be accessible by bus operators and TfL. The data is used to monitor driver performance, inform areas of improvement and produce bus operator performance tables. TfL funds Driver Quality Monitoring (DQM) to ensure and promote safe bus driving through an independent, objective assessment of driving standards. The Crime and Disorder Act 2008 places a duty on all authorities to do all they reasonably can to prevent crime and disorder. The operation of DQM is believed to result in an increase in driving standards and driver behaviour therefore helping to satisfy TfL's duty under the Crime and Disorder Act. The initial Contract term will be three (3) years with an option, exercisable at TfL's sole discretion, to extend the duration of the Contract for a further period or periods up to a total of two (2) years. If you have any questions please contact us via the ProContract portal. https://procontract.due-north.com/Procurer/Advert/View?advertId=14d93d82-a9ef-eb11-810d-005056b64545&fromAdvertEvent=True ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/49c56e92-523f-4d9d-b3f1-54e8ffd3c444 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jul 2021 | | Submission deadline | 27 Aug 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 25 Mar 2022 - 21 Mar 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,300,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRANSPORT FOR LONDON | | Locality | LONDON | | Post town | East London | | Postcode | E20 1JN | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Newham | | Electoral ward | Stratford Olympic Park | | Westminster constituency | Stratford and Bow | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 34 - Transport equipment and auxiliary products to transportation - 72 - IT services: consulting, software development, Internet and support - 80 - Education and training services - 98 - Other community, social and personal services ### Codes - 34100000 - Motor vehicles - 34900000 - Miscellaneous transport equipment and spare parts - 72224000 - Project management consultancy services - 72225000 - System quality assurance assessment and review services - 72226000 - System software acceptance testing consultancy services - 80500000 - Training services - 98100000 - Membership organisation services - 98200000 - Equal opportunities consultancy services - 98900000 - Services provided by extra-territorial organisations and bodies ## Release History - 28 Jul 2021 at 14:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/49c56e92-523f-4d9d-b3f1-54e8ffd3c444 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/49c56e92-523f-4d9d-b3f1-54e8ffd3c444 28th July 2021 - Opportunity notice on Contracts Finder ## Notice URLs - https://procontract.due-north.com/Procurer/Advert/View?advertId=14d93d82-a9ef-eb11-810d-005056b64545&fromAdvertEvent=True ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-66868855-35ff-4095-8500-199447a2258a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-66868855-35ff-4095-8500-199447a2258a.json.