---
title: "Orbis Telephony and Contact Centre"
ocid: "ocds-b5fd17-66a8c33f-333a-463d-9428-ecdd98977afb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-66a8c33f-333a-463d-9428-ecdd98977afb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-66a8c33f-333a-463d-9428-ecdd98977afb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-66a8c33f-333a-463d-9428-ecdd98977afb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SURREY COUNTY COUNCIL"
published: "2024-01-28"
---

# Orbis Telephony and Contact Centre

Buyer: SURREY COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-66a8c33f-333a-463d-9428-ecdd98977afb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-66a8c33f-333a-463d-9428-ecdd98977afb)  
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## Summary

The Surrey County Council has awarded a contract for the supply of services related to a Microsoft Teams telephony solution and integrated contact centre, with an overall value of £6,000,000. The contract period is from 6th November 2023 to 5th November 2026. The procurement stage was a tender process that initiated on 29th September 2023, and the award was made on 28th January 2024. The procurement falls under the industry category of software package and information systems, with the main procurement category being works.

This tender presents an opportunity for businesses specializing in software and information systems, particularly those experienced in telephony solutions and contact centres, to provide services to Surrey County Council. The contract's significant value and multi-year duration offer a stable revenue stream for the successful bidder, 4net Technologies Ltd, while also showcasing growth potential for other suppliers in the industry. Businesses with expertise in Microsoft Teams integration, contact centre solutions, and network services are well-suited to compete and potentially expand their operations through this lucrative opportunity.

## Notice

In response to current and emerging requirements for improved communication facilities, the Councils have decided to replace their existing office telephony services with a Microsoft Teams telephony solution and associated SIP / Call plan network services, and contact centre telephony services with an integrated contact centre. This procurement is for the supply of services in respect of a Microsoft Teams Voice solution with integrated Microsoft certified contact centre and associated SIP / Call plan network services. The successful Bidder will be responsible for providing to each Council a two-phase migration from the Councils' existing telephony environment to Teams Voice. The two phases for each Council are: 1. Microsoft Teams Voice and associated SIP / Call plan network services 2. Cloud based contact centre telephony To support a phased migration, the Councils are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services. This competition is being carried out using Lots 4b and 4c of the Crown Commercial Service Network Services 3 framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a5233085-dcbb-491e-95c8-b1d85689b4f6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Works |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jan 2024 |
| Submission deadline | 29 Sep 2023 |
| Future notice date | Not specified |
| Award date | 28 Jan 2024 |
| Contract period | 6 Nov 2023 - 5 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY COUNTY COUNCIL |
| Locality | REIGATE |
| Post town | Redhill |
| Postcode | RH2 8EF |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Reigate and Banstead |
| Electoral ward | South Park & Woodhatch |
| Westminster constituency | Reigate |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 4NET TECHNOLOGIES |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48000000 - Software package and information systems
- 79512000 - Call centre

## Release History

- 28 Jan 2024 at 14:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a5233085-dcbb-491e-95c8-b1d85689b4f6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a5233085-dcbb-491e-95c8-b1d85689b4f6
  28th January 2024 - Awarded contract notice on Contracts Finder
- https://supplierlive.proactisp2p.com/Account/Login?cid=surreycc
  Proactis Supplier Network

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-66a8c33f-333a-463d-9428-ecdd98977afb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-66a8c33f-333a-463d-9428-ecdd98977afb.json.