---
title: "Customer Relationship Management software"
ocid: "ocds-b5fd17-66ccdf45-aa6d-48fd-a6f9-3c000a8c5580"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-66ccdf45-aa6d-48fd-a6f9-3c000a8c5580"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-66ccdf45-aa6d-48fd-a6f9-3c000a8c5580.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-66ccdf45-aa6d-48fd-a6f9-3c000a8c5580.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2017-04-03"
---

# Customer Relationship Management software

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-66ccdf45-aa6d-48fd-a6f9-3c000a8c5580

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-66ccdf45-aa6d-48fd-a6f9-3c000a8c5580)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-66ccdf45-aa6d-48fd-a6f9-3c000a8c5580.json)

## Summary

The Home Office has completed a procurement process for Customer Relationship Management (CRM) software, part of the IT services sector in the United Kingdom. This direct award was valued at £571,896 and involved services related to consulting, software development, and support. The contract period commenced on 1st June 2016 and will conclude on 31st May 2018. The procurement process has officially reached the award stage, with the contract's details published on 3rd April 2017.

This tender presents a significant opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to engage in the provision of IT services. Businesses offering CRM solutions, IT consulting, or related software development services would be particularly well-positioned to compete for similar contracts. As the Home Office continues to invest in technology to enhance its service delivery, providers that can demonstrate innovative solutions and a reliable track record will benefit from potential future collaborations.

## Notice

Software-related commodity IT services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/51e57267-df86-4fba-8c86-6abe03032b48 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2017 |
| Submission deadline | 30 May 2016 |
| Future notice date | Not specified |
| Award date | 30 May 2016 |
| Contract period | 31 May 2016 - 31 May 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £571,896 |
| Lots value | Not specified |
| Awards value | £571,896 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SFW |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Apr 2017 at 08:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/51e57267-df86-4fba-8c86-6abe03032b48

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/51e57267-df86-4fba-8c86-6abe03032b48
  3rd April 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-66ccdf45-aa6d-48fd-a6f9-3c000a8c5580. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-66ccdf45-aa6d-48fd-a6f9-3c000a8c5580.json.