---
title: "PP15020 - Independent Health Complaints Advocacy Service (IHCAS), Locally Branded As Wolverhampton Health Advocacy Complaints Service (WHACS) & Healthwatch Wolverhampton (HWW)"
ocid: "ocds-b5fd17-66f7298a-adc9-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-66f7298a-adc9-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-66f7298a-adc9-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-66f7298a-adc9-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WOLVERHAMPTON CITY COUNCIL"
published: "2016-11-18"
---

# PP15020 - Independent Health Complaints Advocacy Service (IHCAS), Locally Branded As Wolverhampton Health Advocacy Complaints Service (WHACS) & Healthwatch Wolverhampton (HWW)

Buyer: WOLVERHAMPTON CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-66f7298a-adc9-11e6-9901-0019b9f3037b

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## Summary

The Wolverhampton City Council has awarded a contract titled "PP15020 - Independent Health Complaints Advocacy Service (IHCAS), Locally Branded As Wolverhampton Health Advocacy Complaints Service (WHACS) & Healthwatch Wolverhampton (HWW)" in the health services industry category. This contract is part of an open procurement process, with the service set to commence on 1st April 2016 and running for three years, until 31st March 2021, with the possibility of a 24-month extension. The contract value is £1,230,710. The completion date of the tender period was 7th December 2015, and the contract will be delivered in Wolverhampton, West Midlands, UK.

This tender presents an excellent opportunity for businesses involved in health services, particularly those offering advocacy and consumer support within health care. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) can find a suitable match for their capabilities in this contracting process. Companies experienced in managing health complaints, advocacy services, or community engagement initiatives would be particularly well-positioned to compete for involvement in this contract and potentially expand their service offerings or client base in the region.

## Notice

The Council has awarded the contract for the provision of an Independent Health Complaints Advocacy Service (IHCAS), Locally branded as Wolverhampton Health Advocacy Services (WHACS) to support people from all client groups who wish to make a complaint about health service(s) and also Healthwatch Wolverhampton (HWW) to operate as an independent consumer champion, to gather and represent the views of the public in the commissioning, provision and scrutiny of local care service. These two service elements were advertised as seperate lots - Lot 1 - Independent Health Complaints Advocacy Service (IHCAS), Locally Branded as Wolverhampton Health Advocacy Services (WHACS) Lot 2 - HealthWatch Wolverhampton (HWW) The service shall commence for a period of 3 years from 1st April 2016 with an option to extend by up to a further 24 months thereafter.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/30114cb8-6b3f-4380-a698-f990f1a6b8ee |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 7 Dec 2015 |
| Future notice date | Not specified |
| Award date | 30 Jan 2016 |
| Contract period | 31 Mar 2016 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £1,230,710 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WOLVERHAMPTON CITY COUNCIL |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 1RL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | St Peters |
| Westminster constituency | Wolverhampton West |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ENGAGING COMMUNITIES STAFFORDSHIRE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85140000 - Miscellaneous health services

## Release History

- 18 Nov 2016 at 20:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/30114cb8-6b3f-4380-a698-f990f1a6b8ee

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/30114cb8-6b3f-4380-a698-f990f1a6b8ee
  9th March 2016 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-66f7298a-adc9-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-66f7298a-adc9-11e6-9901-0019b9f3037b.json.