---
title: "Annual support charge"
ocid: "ocds-b5fd17-670fc64d-99a4-4ff0-85d3-75b741e363ed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-670fc64d-99a4-4ff0-85d3-75b741e363ed"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-670fc64d-99a4-4ff0-85d3-75b741e363ed.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-670fc64d-99a4-4ff0-85d3-75b741e363ed.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF THE WEST OF ENGLAND"
published: "2018-01-12"
---

# Annual support charge

Buyer: UNIVERSITY OF THE WEST OF ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-670fc64d-99a4-4ff0-85d3-75b741e363ed

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## Summary

The University of the West of England is seeking proposals for the "Annual Support Charge", aimed at providing annual support for Microsoft CRM developments and associated help desk services. This procurement falls under the category of Customer Relation Management software development services and is located in Bristol, England. The tender process was conducted through an open method, now complete, with the contract awarded on January 4, 2018. The contract period commenced on January 5, 2018, and concluded on January 6, 2018, with a total contract value of £42,374.61.

This tender presents significant opportunities for businesses specialising in software development and IT services, particularly those with experience in Microsoft CRM solutions. Companies that can offer customized support and development services, including help desk operations, would be well-positioned to compete. Given the scope of the contract, larger firms with established capabilities in customer relationship management will find this opportunity aligned with their service offerings, enabling them to expand their client base in the educational sector.

## Notice

Annual Support charge for the Delivered Microsoft CRM developments & customisations for the Crimson products & a help desk service on Microsoft CRM product

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/81b03612-1163-4edb-b211-4a2554d0b605 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jan 2018 |
| Submission deadline | 4 Jan 2018 |
| Future notice date | Not specified |
| Award date | 4 Jan 2018 |
| Contract period | 5 Jan 2018 - 6 Jan 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £42,374 |
| Lots value | Not specified |
| Awards value | £42,374 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF THE WEST OF ENGLAND |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS16 1QY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | South Gloucestershire |
| Electoral ward | Stoke Park & Cheswick |
| Westminster constituency | Filton and Bradley Stoke |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CRIMSON CONSULTANTS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 12 Jan 2018 at 15:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/81b03612-1163-4edb-b211-4a2554d0b605

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/81b03612-1163-4edb-b211-4a2554d0b605
  12th January 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-670fc64d-99a4-4ff0-85d3-75b741e363ed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-670fc64d-99a4-4ff0-85d3-75b741e363ed.json.