---
title: "New Commerce Experience licences renewal"
ocid: "ocds-b5fd17-67225b21-bad3-4d05-bf8f-1ceafff06712"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-67225b21-bad3-4d05-bf8f-1ceafff06712"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-67225b21-bad3-4d05-bf8f-1ceafff06712.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-67225b21-bad3-4d05-bf8f-1ceafff06712.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2023-07-28"
---

# New Commerce Experience licences renewal

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-67225b21-bad3-4d05-bf8f-1ceafff06712

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-67225b21-bad3-4d05-bf8f-1ceafff06712)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-67225b21-bad3-4d05-bf8f-1ceafff06712.json)

## Summary

The Financial Ombudsman Service has awarded a contract to Phoenix Software for non-production licences and support under the title "New Commerce Experience licences renewal". The procurement falls under the Software package and information systems category with a selective procurement method, calling off from a framework agreement. The contract period is from August 1, 2023, to July 31, 2024, and the tender period ended on July 14, 2023. The delivery address is in London, United Kingdom.

This award presents business opportunities for firms providing IT services or software solutions, especially those experienced in working with framework agreements. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are considered suitable for participation in this contract. Businesses interested in providing services related to software packages and information systems should consider engaging with the Financial Ombudsman Service for potential future opportunities within this category.

## Notice

Awarded contract to Phoenix Software for non-production licences and support on a 12 month term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e4a7f10d-35f9-43c6-ab82-cb82a40e78db |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jul 2023 |
| Submission deadline | 14 Jul 2023 |
| Future notice date | Not specified |
| Award date | 20 Jul 2023 |
| Contract period | 31 Jul 2023 - 31 Jul 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £371,942 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 Jul 2023 at 11:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e4a7f10d-35f9-43c6-ab82-cb82a40e78db

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e4a7f10d-35f9-43c6-ab82-cb82a40e78db
  28th July 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-67225b21-bad3-4d05-bf8f-1ceafff06712. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-67225b21-bad3-4d05-bf8f-1ceafff06712.json.