---
title: "Customer insight and communication software"
ocid: "ocds-b5fd17-672a6426-2de3-401e-a19d-378c2ea12ac1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-672a6426-2de3-401e-a19d-378c2ea12ac1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-672a6426-2de3-401e-a19d-378c2ea12ac1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-672a6426-2de3-401e-a19d-378c2ea12ac1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OXFORD COUNCIL DIRECT SERVICES"
published: "2022-10-18"
---

# Customer insight and communication software

Buyer: OXFORD COUNCIL DIRECT SERVICES  
Current stage: Award  
OCID: ocds-b5fd17-672a6426-2de3-401e-a19d-378c2ea12ac1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-672a6426-2de3-401e-a19d-378c2ea12ac1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-672a6426-2de3-401e-a19d-378c2ea12ac1.json)

## Summary

The Oxford Council Direct Services has awarded a contract for Customer insight and communication software with a value of £82,500. The procurement method was a direct single tender action below the threshold. The contract period is from 1 August 2022 to 31 August 2026. The tender closed on 1 July 2022 and the award was published on 18 October 2022. The buying organisation was Oxford Council Direct Services, and the contract was awarded to LOCALZ EUROPE LIMITED.

This contract for Customer insight and communication software presents an opportunity for businesses in the services industry, particularly those providing software packages and information systems. Small and medium-sized enterprises (SMEs) with expertise in professional interactions and creating efficiencies are well-suited to compete. The contract duration allows for long-term planning and development for successful growth strategies in the customer service technology sector.

## Notice

ODS has a requirement for Customer insight and communication software, which will allow more professional interactions with tenants and creating efficiencies.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/def11a6d-a88c-4b70-904f-446c2a66f2a4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Oct 2022 |
| Submission deadline | 1 Jul 2022 |
| Future notice date | Not specified |
| Award date | 30 Jun 2022 |
| Contract period | 31 Jul 2022 - 31 Aug 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £82,500 |
| Lots value | Not specified |
| Awards value | £82,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OXFORD COUNCIL DIRECT SERVICES |
| Locality | OXFORD |
| Post town | Oxford |
| Postcode | OX4 2HH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Oxford |
| Electoral ward | Temple Cowley |
| Westminster constituency | Oxford East |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LOCALZ EUROPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Oct 2022 at 09:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/def11a6d-a88c-4b70-904f-446c2a66f2a4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/def11a6d-a88c-4b70-904f-446c2a66f2a4
  18th October 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.odsgroup.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-672a6426-2de3-401e-a19d-378c2ea12ac1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-672a6426-2de3-401e-a19d-378c2ea12ac1.json.