--- title: "Claims Management Services" ocid: "ocds-b5fd17-672b72c5-b0e3-4edf-b8d6-b2feceb8e265" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-672b72c5-b0e3-4edf-b8d6-b2feceb8e265" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-672b72c5-b0e3-4edf-b8d6-b2feceb8e265.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-672b72c5-b0e3-4edf-b8d6-b2feceb8e265.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE BRITISH BROADCASTING CORPORATION (BBC)" published: "2019-01-29" --- # Claims Management Services Buyer: THE BRITISH BROADCASTING CORPORATION (BBC) Current stage: Tender OCID: ocds-b5fd17-672b72c5-b0e3-4edf-b8d6-b2feceb8e265 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-672b72c5-b0e3-4edf-b8d6-b2feceb8e265) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-672b72c5-b0e3-4edf-b8d6-b2feceb8e265.json) ## Summary The British Broadcasting Corporation (BBC) is currently seeking tenders for Claims Management Services, a critical requirement within the insurance sector. This procurement process is in the tender stage, with submissions closing on 25th February 2019. The contracting authority, based in London, England, has allocated a budget of £500,000 for this high-profile service, which encompasses management of claims for various incidents, predominantly within the UK but also on a global scale. The procurement method being employed is an open procedure due to the contract value being above the threshold. This tender presents significant opportunities for businesses specialising in claims management and insurance services, particularly those capable of managing both litigated and non-litigated claims. Firms with experience in handling bespoke requirements for high-profile clients, along with the ability to coordinate additional service providers like loss adjusters and legal experts, would be well-suited to compete. SMEs are particularly encouraged to participate, potentially allowing them to expand their capabilities and client portfolio in a competitive market. ## Notice The BBC corporate insurance agreements extend to the entire BBC group including commercial subsidiaries and some BBC Commissioned Independent Productions (for further details on the BBC, its subsidiaries and both public service broadcasting and commercial activities, please visit: http://www.bbc.co.uk/aboutthebbc/. Since 1996, the BBC insurance agreements have incorporated a substantial self-insured retention. External Claims Management Service Providers have been retained over that period to manage the claims falling within the retention. The requirement is for a quality claims management service capable of responding effectively to the wide variety of claims circumstances generated by the account. This will include litigated and non-litigated cases. Claims handling will not be on a delegated authority basis although the BBC may agree delegated authority for particular classes/types of claim during the course of the contract. The vast majority of the claims will be UK based. However, given the global nature of the BBC, incidents and claims will occasionally arise outside the UK. The requirement includes instruction and management of other service providers such as loss adjusters, investigators, lawyers and experts to provide specialist assistance on individual cases. The successful provider will have demonstrated the ability to deal with the BBC group's bespoke needs, addressing the sensitivities which are inevitable with such a high profile organisation. The BBC has determined that the requirement is not suitable for dividing into lots. Accordingly the BBC intends to award a single contract for the requirement. Additional information: Where there is more than one economic operator, the BBC reserves the right to require a grouping of economic operators to take a particular legal form or to requires a single economic operator to take primary liability or to require that each party undertakes joint and several liability. Please register your interest in this project by taking the following steps: 1 - Register your company on the BravoSolution e-Tendering portal (this is only required once): 1.1 Go to https://bbc.bravosolution.co.uk 1.2 - Click the link on the login page to register. 1.3 Accept the terms and conditions and click 'Continue'. 1.4 - Enter your correct business and user details. 1.5 - Note the username you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an interest in the tender: 2.1 - Login to the portal with the username/password. 2.2 - Click the 'PQQs/ITTs Open to all Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 - Click on the relevant PQQ/ITT to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ/ITT into your 'My PQQs/My ITTs page. (This is a secure area reserved for your projects only. 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ITT Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under PQQ/ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). 3.2 - You can now use the 'Messages' function to communicate with the buyer and seek any clarification. 3.3 - Note the deadline for completion, and then follow the onscreen instructions to complete the PQQ/ITT. There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance, please consult the online help, or contact the Bravo e-Tendering help desk. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/05a590c9-766d-4d11-b458-ce4d0d187f05 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Jan 2019 | | Submission deadline | 25 Feb 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Jul 2019 - 31 Jul 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE BRITISH BROADCASTING CORPORATION (BBC) | | Locality | LONDON | | Post town | West London | | Postcode | W12 7TS | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham | | Local authority | Hammersmith and Fulham | | Electoral ward | College Park & Old Oak | | Westminster constituency | Ealing Central and Acton | | Delivery location | Not specified | ## CPV Codes ### Divisions - 66 - Financial and insurance services ### Codes - 66510000 - Insurance services ## Release History - 29 Jan 2019 at 08:52 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/05a590c9-766d-4d11-b458-ce4d0d187f05 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/05a590c9-766d-4d11-b458-ce4d0d187f05 29th January 2019 - Opportunity notice on Contracts Finder - https://bbc.bravosolution.co.uk BravoSolution Portal ## Notice URLs - http://www.bbc.co.uk/aboutthebbc/ - http://www.bbc.co.uk/supplying ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-672b72c5-b0e3-4edf-b8d6-b2feceb8e265. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-672b72c5-b0e3-4edf-b8d6-b2feceb8e265.json.