--- title: "Extension to Omni Channel Contact Centre Solution" ocid: "ocds-b5fd17-67425cef-69e8-4c7a-8eaa-289bf60ea96b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-67425cef-69e8-4c7a-8eaa-289bf60ea96b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-67425cef-69e8-4c7a-8eaa-289bf60ea96b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-67425cef-69e8-4c7a-8eaa-289bf60ea96b.json" source: "Contracts Finder" current_stage: "Award" buyer: "CARE QUALITY COMMISSION" published: "2023-03-13" --- # Extension to Omni Channel Contact Centre Solution Buyer: CARE QUALITY COMMISSION Current stage: Award OCID: ocds-b5fd17-67425cef-69e8-4c7a-8eaa-289bf60ea96b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-67425cef-69e8-4c7a-8eaa-289bf60ea96b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-67425cef-69e8-4c7a-8eaa-289bf60ea96b.json) ## Summary The Care Quality Commission has awarded a contract for the extension of an Omni Channel Contact Centre Solution. The contract falls under the services industry category, with a total value of GBP 1,648,627. The procurement method used was selective, involving a call-off from a framework agreement. The tender period ended on 3rd February 2020, and the contract period runs from 1st April 2020 to 31st March 2024. The buyer is the Care Quality Commission based in Newcastle upon Tyne, England. This procurement opportunity presents a chance for businesses specialising in radio, television, communication, telecommunication, and related equipment to compete. Small and medium-sized enterprises (SMEs) would be well-suited to participate in this contract. As the contract has been awarded, interested businesses should consider the specified contract period and requirements to align their service offerings with the Care Quality Commission's needs. ## Notice This is a Transparency Notice publication to extend original Contract for Omni Channel Contact Centre Software under 24 month optional extension available. This notice replaces previous published awarded contract notice: https://www.contractsfinder.service.gov.uk/notice/9e3d11a9-c88b-4d19-b4d5-3b7837171e2d?origin=SearchResults&p=1 The original procurement was undertaken through the Crown Commercial Service Framework - G-Cloud 11 (RM1557.11) Total maximum award value is the maximum of all charges including all optional extensions. This value modification has been completed in compliance with regulation 72 (a) of the Public Contracts Regulations 2015. CQC Reference: CQC ICTC 801 Updated 13.03.23 - files uploaded as links have been removed and replaced as attachments to this notice. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2fe0f557-6352-44b7-b552-072c2850dadd | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Mar 2023 | | Submission deadline | 3 Feb 2020 | | Future notice date | Not specified | | Award date | 21 Apr 2022 | | Contract period | 31 Mar 2020 - 31 Mar 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,648,627 | | Lots value | Not specified | | Awards value | £1,648,627 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CARE QUALITY COMMISSION | | Locality | NEWCASTLE UPON TYNE | | Post town | Newcastle upon Tyne | | Postcode | NE1 4PA | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC43 Tyneside | | Local authority | Newcastle upon Tyne | | Electoral ward | Monument | | Westminster constituency | Newcastle upon Tyne Central and West | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | PUZZEL | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment ### Codes - 32000000 - Radio, television, communication, telecommunication and related equipment ## Release History - 13 Mar 2023 at 13:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2fe0f557-6352-44b7-b552-072c2850dadd - 11 Jul 2022 at 08:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/87a71f2c-8227-4d5e-80fa-47442c4d3ff7 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/2fe0f557-6352-44b7-b552-072c2850dadd 13th March 2023 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/87a71f2c-8227-4d5e-80fa-47442c4d3ff7 11th July 2022 - Awarded contract notice on Contracts Finder - https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000Inns/K4ucD3ZCpuYRLIdfZvO0eYyqNT33dGTA301..bF9t0U 20220422 CQC ICTC - CCN1 - FINAL - SIGNED_REDACTED - https://www.contractsfinder.service.gov.uk/Notice/Attachment/1ff714c8-b5f4-4c03-a80f-1b4986e1f919 20220422 CQC ICTC - CCN1 - FINAL - SIGNED_REDACTED ## Notice URLs - https://www.contractsfinder.service.gov.uk/notice/9e3d11a9-c88b-4d19-b4d5-3b7837171e2d?origin=SearchResults&p=1 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-67425cef-69e8-4c7a-8eaa-289bf60ea96b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-67425cef-69e8-4c7a-8eaa-289bf60ea96b.json.