---
title: "Request for Quotation for the provision of FOI, SAR and Complaints Management System"
ocid: "ocds-b5fd17-674c5acd-5bd1-4bdb-b0f3-1500a99e2cc5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-674c5acd-5bd1-4bdb-b0f3-1500a99e2cc5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-674c5acd-5bd1-4bdb-b0f3-1500a99e2cc5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-674c5acd-5bd1-4bdb-b0f3-1500a99e2cc5.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LEICESTERSHIRE COUNTY COUNCIL"
published: "2023-04-03"
---

# Request for Quotation for the provision of FOI, SAR and Complaints Management System

Buyer: LEICESTERSHIRE COUNTY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-674c5acd-5bd1-4bdb-b0f3-1500a99e2cc5

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## Summary

The Leicestershire County Council is inviting bids for the provision of a FOI, SAR, and Complaints Management System. This procurement opportunity falls under the IT services category and has a contract value of £50,000. The deadline for tender submissions is 24th April 2023. The contract period is set to start on 1st July 2023 and end on 31st July 2027. The council is seeking a Software as a Solution offering to handle case tracking in various areas, ensuring compliance with UK GDPR.

This tender presents a business growth opportunity for firms specializing in IT services, consulting, software development, and Internet support. Small and medium-sized enterprises (SMEs) are particularly welcome to participate. By providing a consolidated solution for managing key areas like FOI requests and complaints, successful bidders can contribute to the council's data protection compliance efforts. Businesses with expertise in case tracking workflows and local government compliance are well-suited to compete for this contract.

## Notice

Leicestershire County Council (LCC) is seeking a consolidated solution that manages the following areas: * FOI and EIR requests * Subject Access Requests * Data Incidents * Local Government and Social Care Ombudsman & Information Commissioners Office (ICO) enquiries * Corporate Compliments and Comments * Statutory and non-statutory complaints * MP / Councillor Enquiries Any solution needs to support overall Local Authority (LA) compliance with UK GDPR (General Data Protection Regulations). The end solution will be used to capture, process, resolve and report across these key areas. LCC is on principle looking for a SaaS (Software as a Solution) offering with workflows that manage case tracking in these areas.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9d4b0bbf-e7d4-4515-b83a-1cc46f068bb3 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2023 |
| Submission deadline | 24 Apr 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Jun 2023 - 31 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTERSHIRE COUNTY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE3 8RA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Glenfield Faire |
| Westminster constituency | Mid Leicestershire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Apr 2023 at 13:47 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9d4b0bbf-e7d4-4515-b83a-1cc46f068bb3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9d4b0bbf-e7d4-4515-b83a-1cc46f068bb3
  3rd April 2023 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=55935566-21d2-ed11-8121-005056b64545
  Advert

## Notice URLs

- https://www.eastmidstenders.org/index.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-674c5acd-5bd1-4bdb-b0f3-1500a99e2cc5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-674c5acd-5bd1-4bdb-b0f3-1500a99e2cc5.json.