---
title: "Automatic Call Distribution - Support & maintenance"
ocid: "ocds-b5fd17-67bade39-94a4-4e01-8496-b1da0641c230"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-67bade39-94a4-4e01-8496-b1da0641c230"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-67bade39-94a4-4e01-8496-b1da0641c230.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-67bade39-94a4-4e01-8496-b1da0641c230.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LANCASHIRE CONSTABULARY"
published: "2020-10-21"
---

# Automatic Call Distribution - Support & maintenance

Buyer: LANCASHIRE CONSTABULARY  
Current stage: Award  
OCID: ocds-b5fd17-67bade39-94a4-4e01-8496-b1da0641c230

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-67bade39-94a4-4e01-8496-b1da0641c230.json)

## Summary

The procurement process titled "Automatic Call Distribution - Support & maintenance" was conducted by Lancashire Constabulary, located in Preston, North West England. This tender, classified under the CPV code 72267100 for the maintenance of information technology software, was initiated as a tender and is currently in the award stage. The tender period concluded on 20th October 2020, while the contract is set to commence on 12th November 2020 and will run until 11th November 2021. The total value of the contract is £81,000, awarded under the procurement method categorised as "Other - Support renewal in line with Contract standing orders."

This tender presents a valuable opportunity for businesses specialising in IT support and maintenance services, particularly those capable of delivering software maintenance solutions. Companies that are well-positioned to compete include those with a strong background in information technology management and support, especially larger firms as indicated by the absence of suitability for SMEs or VCSEs. Engaging in this procurement may enable businesses to expand their portfolio and establish a long-term relationship with a key public sector buyer.

## Notice

Automatic Call Distribution - Maintenance & Support

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7701da81-fd45-473b-8cd1-e91528f30dd0 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Support renewal in line with Contract standing orders |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Oct 2020 |
| Submission deadline | 20 Oct 2020 |
| Future notice date | Not specified |
| Award date | 20 Oct 2020 |
| Contract period | 12 Nov 2020 - 11 Nov 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £81,000 |
| Lots value | Not specified |
| Awards value | £81,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LANCASHIRE CONSTABULARY |
| Locality | PRESTON |
| Post town | Preston |
| Postcode | PR4 5SB |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | Preston |
| Electoral ward | City Centre |
| Westminster constituency | Preston |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL EUROPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72267100 - Maintenance of information technology software

## Release History

- 21 Oct 2020 at 14:40 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7701da81-fd45-473b-8cd1-e91528f30dd0
- 21 Oct 2020 at 14:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7701da81-fd45-473b-8cd1-e91528f30dd0

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7701da81-fd45-473b-8cd1-e91528f30dd0
  21st October 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-67bade39-94a4-4e01-8496-b1da0641c230. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-67bade39-94a4-4e01-8496-b1da0641c230.json.