---
title: "Con_26410 Lot 1 Lived Experience Engagement Service (Southwest Probation Region)"
ocid: "ocds-b5fd17-67dc435b-df42-4d84-af0b-4ac3a4649cd4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-67dc435b-df42-4d84-af0b-4ac3a4649cd4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-67dc435b-df42-4d84-af0b-4ac3a4649cd4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-67dc435b-df42-4d84-af0b-4ac3a4649cd4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Ministry of Justice"
published: "2026-09-01"
---

# Con_26410 Lot 1 Lived Experience Engagement Service (Southwest Probation Region)

Buyer: Ministry of Justice  
Current stage: Award  
OCID: ocds-b5fd17-67dc435b-df42-4d84-af0b-4ac3a4649cd4

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## Summary

The Ministry of Justice commissioned a structured lived-experience engagement service for people on probation and in prison. The service is intended to provide meaningful, consistent opportunities for participants to influence the design and delivery of probation and prison services, so their views, experiences and insights can inform continuous service improvement. This is a probation service requirement (CPV 75231240) delivered across the South West of England. The geographical scope covers the Bath and North East Somerset, Bristol and South Gloucestershire, Gloucestershire, Somerset, and Swindon and Wiltshire Probation Delivery Units. It is a service contract for work involving engagement, participation, insight gathering and feedback with people who use or experience criminal justice services.

The procurement has been completed and awarded following a selective call-off competition from the Ministry of Justice Probation Service Dynamic Framework. The submission deadline was 29 June 2026 at 11:00. The contract was awarded to Prison Advice & Care Trust (pact) on 11 August 2026 for £84,877.20 including the stated GBP currency. The contract period is 1 November 2026 to 31 March 2028. The award is active, and the tender is marked complete. The opportunity was identified as suitable for small and medium-sized enterprises and voluntary, community and social enterprises. The award covers the full South West requirement described above; no separate award values or additional awarded suppliers are recorded.

This award demonstrates demand from the Ministry of Justice for specialist engagement with people on probation and in prison, focused on turning lived experience into practical service improvement. A credible future competitor would need to design and run a structured, consistent participation programme across multiple Probation Delivery Units, while building trust with participants whose experiences may be complex or sensitive. Relevant strengths would include community or criminal justice engagement, facilitation, listening and insight-analysis skills, and the ability to show how feedback is considered and acted upon. Organisations able to work across Bath and North East Somerset, Bristol and South Gloucestershire, Gloucestershire, Somerset, and Swindon and Wiltshire would be well placed to address the requirement at its full geographical scale.

## Notice

This Contract Award Notice details the award of a call-off competition conducted by the Authority through the Ministry of Justice's Probation Service Dynamic Framework (PSDF). The Probation Service sought to commission a service to deliver a structured lived experience engagement programme. The service will provide people on probation and in prison with meaningful and consistent opportunities to influence the design and delivery of services, ensuring that their views, experiences and insights are heard, considered and acted upon to support continuous service improvement. The service will be delivered across the South West region, covering the Bath and North East Somerset, Bristol and South Gloucestershire, Gloucestershire, Somerset, and Swindon and Wiltshire Probation Delivery Units (PDUs).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/78258770-4884-4870-894e-eebbf5e09cb1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Aug 2026 |
| Contract period | 1 Nov 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £84,877 |
| Lots value | Not specified |
| Awards value | £84,877 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Ministry of Justice |
| Locality | LONDON |
| Postcode area | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Prison Advice and Care Trust (Pact) |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75231240 - Probation services

## Release History

- 1 Sep 2026 at 16:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/78258770-4884-4870-894e-eebbf5e09cb1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/78258770-4884-4870-894e-eebbf5e09cb1
  1st September 2026 - Awarded contract notice on Contracts Finder

## Provenance

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