---
title: "Social Listening Tool - Rapid Response Unit (RRU)"
ocid: "ocds-b5fd17-67e30778-067c-4691-b3ca-1feb2eaf6cbb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-67e30778-067c-4691-b3ca-1feb2eaf6cbb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-67e30778-067c-4691-b3ca-1feb2eaf6cbb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-67e30778-067c-4691-b3ca-1feb2eaf6cbb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2022-02-23"
---

# Social Listening Tool - Rapid Response Unit (RRU)

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-67e30778-067c-4691-b3ca-1feb2eaf6cbb

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## Summary

The procurement process for the "Social Listening Tool - Rapid Response Unit (RRU)" was initiated by the Crown Commercial Service. This contract, valued at £75,600, falls under the category of social research services and affects various regions across the United Kingdom, including England, Scotland, and Wales. The procurement method used was selective and involved a call-off from an existing framework agreement. The contract period began on 5 November 2021 and will conclude on 4 November 2022, with the tender period having ended on 29 October 2021.

This tender presents significant opportunities for businesses in the field of social research and analytics. Companies specialising in online and social media monitoring, data analysis, and related technology solutions would be well-positioned to compete for similar future contracts. The need for comprehensive online listening tools indicates a growing demand for such services, making it a favourable environment for firms looking to expand their footprint in public sector contracting.

## Notice

providing the RRU with the ability to conduct online and social listening and monitoring. We need access to at least 30 queries, unlimited ad-hoc searches, unlimited users and unlimited dashboards - as they support monitoring services for departments and teams within CO, to Cabinet Office

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dcaceeea-6193-4982-8ec3-2ac267479068 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Feb 2022 |
| Submission deadline | 28 Oct 2021 |
| Future notice date | Not specified |
| Award date | 4 Nov 2021 |
| Contract period | 5 Nov 2021 - 4 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,600 |
| Lots value | Not specified |
| Awards value | £75,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland, TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CISION GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79315000 - Social research services

## Release History

- 23 Feb 2022 at 11:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/dcaceeea-6193-4982-8ec3-2ac267479068

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/dcaceeea-6193-4982-8ec3-2ac267479068
  23rd February 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0b7876a1-f07e-484d-a260-ed4ff2964082
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ecbf4839-391a-4b3c-bde7-d04a786ad0b6

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-67e30778-067c-4691-b3ca-1feb2eaf6cbb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-67e30778-067c-4691-b3ca-1feb2eaf6cbb.json.