---
title: "Inbound Mail and Document Management for DWP"
ocid: "ocds-b5fd17-67ecef09-e386-4839-beac-c16567313872"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-67ecef09-e386-4839-beac-c16567313872"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-67ecef09-e386-4839-beac-c16567313872.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-67ecef09-e386-4839-beac-c16567313872.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2024-07-31"
---

# Inbound Mail and Document Management for DWP

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-67ecef09-e386-4839-beac-c16567313872

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-67ecef09-e386-4839-beac-c16567313872)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-67ecef09-e386-4839-beac-c16567313872.json)

## Summary

The Department for Work and Pensions (DWP) has awarded a contract to Restore Digital Limited for the provision of Inbound Mail and Document Management services. This procurement, conducted via an Open Procedure through the Find a Tender Service, encompasses envelope sortation, digital mailroom services, and records management. Located in the West Midlands, this contract is set to commence on 30th July 2024 and will run until 25th July 2030, featuring an initial term of 6 years with a possible extension of up to 24 months. Key service components include high-level sortation of mail received from citizens, scanning, indexing, digital ingestion, and secure storage and retrieval of hard-copy records. The contract's value amounts to £105,047,306 GBP.

This tender offers significant growth opportunities, particularly for businesses specialising in document and mail management services. Providers with capabilities in high-volume sorting, digital mailroom operations, and secure archival solutions are well-suited to compete for similar future contracts. Also, firms experienced in working with large-scale public sector organisations, especially those that handle sensitive information, may find this a strategically advantageous opportunity to establish or expand their foothold in the public sector market.

## Notice

This procurement, an Open Procedure via Find a Tender Service, has brigaded all of the services related to an end-to-end document management process for the Department for Work and Pensions (DWP). This Contract, with an initial term of 6 years and an extension option of up to 24 months, for Inbound Mail and Document Management, encompasses the following service components: Envelope level sortation where the Supplier will undertake a high-level envelope sortation of all items received from citizens (received via Royal Mail). DWP has in place c. 1,100 'non-geographic' postcodes used as the basis for the sortation. This high-level sortation facilitates finer sortation required at business unit and document level aligned to the DWP business rules. A Digital Mailroom service where the Supplier will undertake post opening, document sortation, scanning, indexing and digital ingestion of all DWP's inbound written and electronic communications from citizens. The solution includes provision of any licences required for their solution, such as those required for Optical Character Recognition (OCR) to index items that are scannable and readable. A Records Management service where the Supplier will manage all DWP hard-copy document storage from the perspective of both a short-term, post scan storage, and a longer-term hard-copy storage. The component involves the secure storage, intake, maintenance, retrieval, and destruction of all DWP's existing hard-copy citizen, staff, and corporate records.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/718ddd10-148b-4275-9190-9d86e601bda5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2024 |
| Submission deadline | 17 Jan 2024 |
| Future notice date | Not specified |
| Award date | 25 Jul 2024 |
| Contract period | 29 Jul 2024 - 29 Jul 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £105,047,306 |
| Lots value | Not specified |
| Awards value | £105,047,306 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD44 Lancaster and Wyre |
| Local authority | Wyre |
| Electoral ward | Stanah |
| Westminster constituency | Blackpool North and Fleetwood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RESTORE DIGITAL |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 63 - Supporting and auxiliary transport services; travel agencies services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48311100 - Document management system
- 63121000 - Storage and retrieval services
- 72512000 - Document management services
- 79995100 - Archiving services
- 79999100 - Scanning services

## Release History

- 31 Jul 2024 at 14:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/718ddd10-148b-4275-9190-9d86e601bda5
- 18 Sep 2023 at 13:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/92dfb1bb-88b5-4351-a8bc-330cd3c34e6b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/718ddd10-148b-4275-9190-9d86e601bda5
  31st July 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/92dfb1bb-88b5-4351-a8bc-330cd3c34e6b
  18th September 2023 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/7ee8c700-0a00-4ba5-b97a-a533a1a08557
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-67ecef09-e386-4839-beac-c16567313872. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-67ecef09-e386-4839-beac-c16567313872.json.