---
title: "IT Service Support Management (ITSSM) Toolset"
ocid: "ocds-b5fd17-68199ee1-dbce-4d54-8d0b-37487e6a0f30"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-68199ee1-dbce-4d54-8d0b-37487e6a0f30"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-68199ee1-dbce-4d54-8d0b-37487e6a0f30.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-68199ee1-dbce-4d54-8d0b-37487e6a0f30.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL ARCHIVES PUBLIC RECORD OFFICE"
published: "2017-03-28"
---

# IT Service Support Management (ITSSM) Toolset

Buyer: NATIONAL ARCHIVES PUBLIC RECORD OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-68199ee1-dbce-4d54-8d0b-37487e6a0f30

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## Summary

The National Archives Public Record Office has conducted a tender to procure an IT Service Support Management (ITSSM) Toolset aimed at replacing their legacy system with a modern, flexible Software as a Service (SaaS) solution. The tender was published on 19th January 2017, with the tender period ending on 10th February 2017. The successful contract, awarded on 3rd March 2017 to Alemba Ltd., has a value of £69,177, with an initial duration of three years beginning from 6th March 2017, and includes extensions totalling up to 24 additional months.

This procurement presents significant opportunities for SMEs operating in the IT services and software development sectors. Companies that specialise in SaaS solutions or are experienced in implementing IT management tools would be particularly well-positioned to compete. The focus on modernising the National Archives' IT infrastructure indicates a potential for ongoing partnerships and contracts in providing support and enhancements to the ITSSM environment in future.

## Notice

The objective of this tender exercise is to source a supplier to deliver an enterprise IT Service Support Management (ITSSM) toolset preferably, but not exclusively, as a Software as a Service (SaaS) solution to The National Archives (TNA), providing a replaced and extended service with the aim of adding modern on-demand cloud services ensuring they are efficient and highly available. 1 Our aim is to replace our internally hosted legacy ITSSM tool with a modern, more flexible solution that integrates with our technology infrastructure, supports our best practice methodologies and that delivers real benefits to our staff. TNA intends to award a contract for an initial period of 3 years, with an option to extend for up to two additional periods of up twelve months each (3+1+1).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ca563f97-4f6b-4276-92b9-0de69894de05 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Mar 2017 |
| Submission deadline | 10 Feb 2017 |
| Future notice date | Not specified |
| Award date | 3 Mar 2017 |
| Contract period | 6 Mar 2017 - 5 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £95,677 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL ARCHIVES PUBLIC RECORD OFFICE |
| Locality | RICHMOND |
| Post town | Twickenham |
| Postcode | TW9 4DU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Kew |
| Westminster constituency | Richmond Park |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALEMBA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 Mar 2017 at 12:30 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ca563f97-4f6b-4276-92b9-0de69894de05
- 6 Mar 2017 at 11:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ca563f97-4f6b-4276-92b9-0de69894de05
- 19 Jan 2017 at 13:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/38779240-0d97-4fca-afe6-82d17eff3906

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ca563f97-4f6b-4276-92b9-0de69894de05
  28th March 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/38779240-0d97-4fca-afe6-82d17eff3906
  19th January 2017 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/89c80b92-1443-41ef-86c7-675c8a44e455
  ITT
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/eef69751-606e-49b8-9e10-a3c27f5600dc
  Appendix C
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/09925eb6-47de-4ba4-87ff-70ca94dc7708
  Appendix D

## Provenance

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