--- title: "VIVID - Out of Hours Telephone Answering and Asscociated Services" ocid: "ocds-b5fd17-68514ff7-4b8b-4ffc-a91d-b1ef08addf09" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-68514ff7-4b8b-4ffc-a91d-b1ef08addf09" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-68514ff7-4b8b-4ffc-a91d-b1ef08addf09.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-68514ff7-4b8b-4ffc-a91d-b1ef08addf09.json" source: "Contracts Finder" current_stage: "Tender" buyer: "VIVID" published: "2018-11-15" --- # VIVID - Out of Hours Telephone Answering and Asscociated Services Buyer: VIVID Current stage: Tender OCID: ocds-b5fd17-68514ff7-4b8b-4ffc-a91d-b1ef08addf09 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-68514ff7-4b8b-4ffc-a91d-b1ef08addf09) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-68514ff7-4b8b-4ffc-a91d-b1ef08addf09.json) ## Summary The public procurement process concerns VIVID, Hampshire's largest provider of affordable homes, which is seeking suppliers for its tender titled "VIVID - Out of Hours Telephone Answering and Associated Services." The service is classified under telephone-answering services within the services industry category. This tender is currently in the active stage of the procurement process, with a tender period ending on 20 December 2018. The contract is set to commence on 1 April 2019 and conclude on 31 March 2022, with a total contract value of £450,000 and a minimum value of £250,000. The procurement method is open, allowing a wide range of service providers to participate and compete. The delivery location for this tender is the South East of the United Kingdom. This opportunity presents a significant avenue for business growth, especially for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that can offer telephone-answering services. Businesses specialising in communication and customer service solutions would be particularly well-suited to compete for this contract, as VIVID seeks to consolidate its existing supplier contracts and enhance its emergency response capabilities. Local firms with expertise in delivering efficient, reliable, and cost-effective telephone services are encouraged to consider this tender and leverage their strengths to meet the specific requirements of VIVID. ## Notice We're Hampshire's largest provider of affordable homes with around 70,000 customers and 30,000 homes in the South East, mainly across Hampshire and Surrey. We have around 850 staff including our repairs team. Our ambition is to maximise opportunities to make more housing available and affordable for everyone. www.vividhomes.co.uk VIVID Housing Limited is registered in England and Wales as a registered society under the Co-operative and Community Benefit Societies Act 2014 under number 7544 with exempt charity status and registered with the Regulator of Social Housing, under number 4850. Our registered office is at Peninsular House, Wharf Road, Portsmouth, Hampshire, PO2 8HB. VIVID was formed as a result of a merger and has two existing supplier contracts in place for emergency out of hours telephone calls. This includes arranging emergency repairs with our operatives and contractors where needed. We will be looking to procure a contract to both consolidate, meet the requirements of the new organisation and maximise value for money. Please see the Tender Instructions for more information. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9b28d003-674f-4254-8aff-6e196a631afa | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Nov 2018 | | Submission deadline | 20 Dec 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2019 - 31 Mar 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £450,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | VIVID | | Locality | PORTSMOUTH | | Post town | Portsmouth | | Postcode | PO2 8HB | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ31 Portsmouth | | Local authority | Portsmouth | | Electoral ward | Nelson | | Westminster constituency | Portsmouth North | | Delivery location | TLJ South East (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79510000 - Telephone-answering services ## Release History - 15 Nov 2018 at 11:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9b28d003-674f-4254-8aff-6e196a631afa ## Documents - https://www.contractsfinder.service.gov.uk/Notice/9b28d003-674f-4254-8aff-6e196a631afa 15th November 2018 - Opportunity notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=c0f4621d-57cd-e811-80ef-005056b64545 Advert ## Notice URLs - http://www.vividhomes.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-68514ff7-4b8b-4ffc-a91d-b1ef08addf09. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-68514ff7-4b8b-4ffc-a91d-b1ef08addf09.json.