---
title: "2018 - 684 Provision of Service Innovation and Development - AWARD"
ocid: "ocds-b5fd17-6855dfbf-4223-402e-a2d3-fa5864444920"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6855dfbf-4223-402e-a2d3-fa5864444920"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6855dfbf-4223-402e-a2d3-fa5864444920.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6855dfbf-4223-402e-a2d3-fa5864444920.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WM HOUSING GROUP"
published: "2019-03-19"
---

# 2018 - 684 Provision of Service Innovation and Development - AWARD

Buyer: WM HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-6855dfbf-4223-402e-a2d3-fa5864444920

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## Summary

WM Housing Group has completed the tender process for the contract titled "2018 - 684 Provision of Service Innovation and Development." This initiative aims to enhance service quality and customer satisfaction through comprehensive service innovation and development activities. The procurement stage reached the award phase on 1st February 2019, with the contract running from 1st February to 30th September 2019. Set in Birmingham, West Midlands, the contract includes a minimum value of £150,000 and a total estimated value of £170,000, classified under development consultancy services.

This contract presents significant opportunities for businesses, particularly those specialising in consultancy and service improvement, to engage with a leading housing group. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to express interest, as the project seeks innovative approaches to service delivery that can offer value for money. Companies with expertise in business development consultancy are particularly well-suited to compete for this contract.

## Notice

WM Housing Group wishes to tender for the provision of Service Innovation and Development activities to ensure that the Group provides an excellent service, which represents value for money. WM Housing Group is undergoing a period of extensive change which includes refreshing all group services to ensure that they focus closely on customer experience and satisfaction as well as proactively addressing the cost base of demand for services into the organisation. All services in the business are currently going through a lean review process to create more efficient processes. Our voids and lettings team that will be part of project 1, have already gone through this process and are now looking at the next phase of service development, which is to improve the products quality. If you wish to express an interest in this project please ensure you are registered and logged into our Portal. The 'Express Interest' button will only appear on the Tender Management page if you are logged in. Applicants are advised to ensure that they do not base their submission on discussions with any other member of WM Housing Group Staff. If you require any clarification on matters contained within the Tender Documents, you must do so via Correspondence of the WMHG E-Tendering portal. Failure to observe this requirement may result in your bid being eliminated. Please note that in the case of tender clarifications where appropriate, answers will be circulated to all tenderers. NB: Should you require assistance or clarification on the use of In-Tend, please contact In-Tend support on 0845 557 8079 / +44 (0) 114 407 0065. You must upload your bid by using the 'Attach Documents' button and your return must be submitted via 'Submit Return' on the WMHG E-Procurement portal before the deadline date provided in the project details. You will have the option to modify you bid up until the deadline.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/71f91ee8-7dd3-4f66-b7c8-d16f1202d163 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2019 |
| Submission deadline | 23 Jan 2019 |
| Future notice date | Not specified |
| Award date | 1 Feb 2019 |
| Contract period | 1 Feb 2019 - 30 Sep 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £170,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WM HOUSING GROUP |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B15 2AF |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WHAT IF |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 73220000 - Development consultancy services
- 79411100 - Business development consultancy services

## Release History

- 19 Mar 2019 at 16:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/71f91ee8-7dd3-4f66-b7c8-d16f1202d163

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/71f91ee8-7dd3-4f66-b7c8-d16f1202d163
  19th March 2019 - Awarded contract notice on Contracts Finder

## Provenance

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