---
title: "19-20.CSG. Research into Help to Save Customer Experience"
ocid: "ocds-b5fd17-68965ba3-63e8-4ea9-a618-62352654c644"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-68965ba3-63e8-4ea9-a618-62352654c644"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-68965ba3-63e8-4ea9-a618-62352654c644.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-68965ba3-63e8-4ea9-a618-62352654c644.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2020-01-29"
---

# 19-20.CSG. Research into Help to Save Customer Experience

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-68965ba3-63e8-4ea9-a618-62352654c644

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-68965ba3-63e8-4ea9-a618-62352654c644)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-68965ba3-63e8-4ea9-a618-62352654c644.json)

## Summary

The procurement process involves H M Revenue & Customs, which has issued a tender titled "19-20.CSG. Research into Help to Save Customer Experience". This project falls under the research services industry category and is located in the North West region of the United Kingdom. The tender was active until the end date of 18 October 2019, with the awarded contract starting on 11 November 2019 and concluding on 17 April 2020. The procurement method utilised was a mini competition within Lot 3 of the BEIS Research and Evaluation Framework, with a total contract value of £64,500.

This tender provides an opportunity for businesses engaged in research services, particularly those with expertise in customer experience and behavioural studies, to contribute to a government scheme aimed at improving savings among low-income individuals. Participants in this market could include research agencies, consultancies, and firms with a focus on social impact studies. Successful engagement in such government contracts can enhance a business's portfolio and reputation while fostering connections within the public sector.

## Notice

Help to Save is a scheme designed to encourage people on low incomes to build up savings by offering bonuses on savings. This mixed method research aims to provide insight into customer behaviour and experiences of the service following launch. This will help HMRC to identify any improvements that can be made to the scheme and understand how to further encourage uptake.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3054cd32-e454-4fce-8c1c-5d9b0c1a605b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Mini competition within Lot 3 of the BEIS Research and Evaluation Framework for suppliers who confirmed their interest in receiving HMRC research commissions. |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jan 2020 |
| Submission deadline | 18 Oct 2019 |
| Future notice date | Not specified |
| Award date | 11 Nov 2019 |
| Contract period | 11 Nov 2019 - 17 Apr 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £64,500 |
| Lots value | Not specified |
| Awards value | £64,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | SALFORD |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BMG RESEARCH |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 29 Jan 2020 at 16:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3054cd32-e454-4fce-8c1c-5d9b0c1a605b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3054cd32-e454-4fce-8c1c-5d9b0c1a605b
  29th January 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-68965ba3-63e8-4ea9-a618-62352654c644. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-68965ba3-63e8-4ea9-a618-62352654c644.json.