--- title: "Digital Inclusion - Tenant Participation" ocid: "ocds-b5fd17-689c345d-aee0-4bdb-8a15-682a2dde8d45" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-689c345d-aee0-4bdb-8a15-682a2dde8d45" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-689c345d-aee0-4bdb-8a15-682a2dde8d45.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-689c345d-aee0-4bdb-8a15-682a2dde8d45.json" source: "Contracts Finder" current_stage: "Tender" buyer: "READING BOROUGH COUNCIL" published: "2020-08-18" --- # Digital Inclusion - Tenant Participation Buyer: READING BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-689c345d-aee0-4bdb-8a15-682a2dde8d45 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-689c345d-aee0-4bdb-8a15-682a2dde8d45) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-689c345d-aee0-4bdb-8a15-682a2dde8d45.json) ## Summary Reading Borough Council is initiating a procurement process titled "Digital Inclusion - Tenant Participation" to improve communication with local tenants through digital means due to the constraints posed by COVID-19. The contract focuses on IT services and solutions, including encrypted laptops, 4G connectivity, Office 365 subscriptions, training, and support, targeting the goods and computer support services categories. The tender period is open until 1st September 2020, with the contract expected to commence on 1st November 2020 and run until 30th September 2022. Interested suppliers must register via the Council's e-tendering portal and download relevant documents to participate in the process. This procurement presents significant opportunities for businesses, especially those specialising in IT services, software solutions, and community support initiatives. Companies that are small to medium-sized enterprises or voluntary community social enterprises (VCSE) are encouraged to apply, particularly those with recent experience in setting up equipment and providing inclusive support for diverse clientele. The successful provider will play a crucial role in enabling tenants to engage in remote communications and collaborative working, highlighting a commitment to community engagement and equality. ## Notice Reading Borough Council provides housing for local residents and as such acts as the landlord for these tenants. As part of the Councils legal duty the Council runs 3 main tenant participation groups to enable two-way communication with tenants on service delivery, receiving feedback and budgetary challenges. These meetings have historically been booked face to face, however given the covid-19 social distancing measures this is no longer practical and so the Council is exploring technical solutions in place of in person meetings I.e. video calls and applicable software. The Council is looking to procure the following IT services and solutions: o End user managed (encryption software) laptops with end user support & associated domain o 4G Sims/Routers with unlimited Data o Office 365 subscription with MS Teams and SharePoint o End user training and support for Office 365 including MS Teams and SharePoint o Staff training and support for Office 365 including MS Teams and SharePoint o Home Printers These services will be key as tenants who participate in these groups will require IT support on these provided devices to log into the O365 environment and participate in video meetings, read and print documentation, participate in workshops and live chats. This support needs to be provided as the housing officers cannot act as a help desk and as such the support element will be crucial. This includes log in issues, 4G connectivity, OS support and application support I.e. MS Teams and SharePoint. The supplier should be able to deal inclusively with the needs of a diverse range of tenants, be committed to equal opportunities and be willing to present to a group of involved tenants and answer their questions. Our key provider requirements are that they have recent experience (within the last three years) of providing similar equipment set-up and follow up support services to a network of community organisations to facilitate remote collaborative working Additional information: This is an early engagement exercise as part of the development of a planned procurement. Organisations interested in responding to the consultation should download the documents which are available on the Council's e-tendering system at: https://in-tendhost.co.uk/readingbc/aspx/Home and complete as instructed. The Portal is free of charge - to register please follow the supplier registration guidance which is available on the Portal. Please note: you must register your interest via the Council's e-tendering portal if you intend to submit a response. Interested parties must log onto the Council's e-tendering portal at: https://in-tendhost.co.uk/readingbc, to express an interest and download the procurement documents. All communications regarding this procurement exercise will be conducted through the Council's e-tendering portal including requests for clarifications or general enquiries. The procurement documents will be available for download up until the closing time and date for tender submissions, it is the organisation's responsibility to ensure that they download the documents in ample time to ensure that they can be completed and returned electronically, along with supporting documents, prior to the closing time and date stipulated. Before completing the tender, potential providers/suppliers should ensure that the e-mail address that has been used to register their organisation will be checked regularly as the Council's e-tendering system will generate automatic notifications to this e-mail address when there are updates, changes or messages sent relating to the project. Potential bidders should also check that their organisation's details are correct and kept up to date. Technical questions and assistance regarding the use and operation of the Portal should be addressed to the In-Tend Help Desk - e-mail: support@in-tend.co.uk, telephone number +44 8442728810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/483abcc5-f8c9-4232-af88-9cfad8c66b41 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Aug 2020 | | Submission deadline | 1 Sep 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Nov 2020 - 30 Sep 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | READING BOROUGH COUNCIL | | Locality | BERKSHIRE | | Post town | Reading | | Postcode | RG1 2LU | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ16 Berkshire West | | Local authority | Reading | | Electoral ward | Abbey | | Westminster constituency | Reading Central | | Delivery location | Not specified | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 72 - IT services: consulting, software development, Internet and support - 98 - Other community, social and personal services ### Codes - 30200000 - Computer equipment and supplies - 72610000 - Computer support services - 98000000 - Other community, social and personal services ## Release History - 18 Aug 2020 at 14:03 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/483abcc5-f8c9-4232-af88-9cfad8c66b41 - 18 Aug 2020 at 14:03 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/483abcc5-f8c9-4232-af88-9cfad8c66b41 - 18 Aug 2020 at 14:03 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/483abcc5-f8c9-4232-af88-9cfad8c66b41 - 18 Aug 2020 at 11:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/483abcc5-f8c9-4232-af88-9cfad8c66b41 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/483abcc5-f8c9-4232-af88-9cfad8c66b41 18th August 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/readingbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/readingbc - https://in-tendhost.co.uk/readingbc/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-689c345d-aee0-4bdb-8a15-682a2dde8d45. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-689c345d-aee0-4bdb-8a15-682a2dde8d45.json.