---
title: "Customer Experience Platform - Ipswich Borough Council"
ocid: "ocds-b5fd17-68ac0a98-0ffa-4a60-beb3-c77c1e162dfd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-68ac0a98-0ffa-4a60-beb3-c77c1e162dfd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-68ac0a98-0ffa-4a60-beb3-c77c1e162dfd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-68ac0a98-0ffa-4a60-beb3-c77c1e162dfd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "IPSWICH BOROUGH COUNCIL"
published: "2019-06-26"
---

# Customer Experience Platform - Ipswich Borough Council

Buyer: IPSWICH BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-68ac0a98-0ffa-4a60-beb3-c77c1e162dfd

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## Summary

The procurement process involves Ipswich Borough Council, which has completed a tender for a Customer Experience Platform valued at £81,000. The procurement falls under the services category, specifically focusing on Customer Relation Management software. The tender process followed a selective procurement method through a call-off from a framework agreement. The tender period closed on 10 March 2019, with the contract scheduled to begin on 1 April 2019 and concluding on 31 March 2021.

This tender presents opportunities for growth for businesses that specialise in Customer Relation Management solutions and related services. Companies with the capability to deliver customer experience platforms, particularly larger firms like Firmstep Ltd, that successfully bid for this contract, exemplify the type of suppliers suited for such opportunities. Engaging in this sector can enhance market standing and establish long-term partnerships with local authorities, contributing to future business expansion.

## Notice

Customer experience platform for Ipswich Borough Council

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b2691dde-b907-465f-b0e7-42b034fc8ce3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jun 2019 |
| Submission deadline | 10 Mar 2019 |
| Future notice date | Not specified |
| Award date | 25 Mar 2019 |
| Contract period | 31 Mar 2019 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £81,000 |
| Lots value | Not specified |
| Awards value | £81,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IPSWICH BOROUGH COUNCIL |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP1 2DE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 26 Jun 2019 at 13:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b2691dde-b907-465f-b0e7-42b034fc8ce3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b2691dde-b907-465f-b0e7-42b034fc8ce3
  26th June 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-68ac0a98-0ffa-4a60-beb3-c77c1e162dfd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-68ac0a98-0ffa-4a60-beb3-c77c1e162dfd.json.