---
title: "Award from G-cloud 11 (Cloud Hosting Lot) LGSS Digital Virtual Contact Centre AI"
ocid: "ocds-b5fd17-68c8b147-67a2-443a-a9d6-f2abbedc0f29"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-68c8b147-67a2-443a-a9d6-f2abbedc0f29"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-68c8b147-67a2-443a-a9d6-f2abbedc0f29.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-68c8b147-67a2-443a-a9d6-f2abbedc0f29.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTHAMPTONSHIRE COUNTY COUNCIL"
published: "2020-10-15"
---

# Award from G-cloud 11 (Cloud Hosting Lot) LGSS Digital Virtual Contact Centre AI

Buyer: NORTHAMPTONSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-68c8b147-67a2-443a-a9d6-f2abbedc0f29

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-68c8b147-67a2-443a-a9d6-f2abbedc0f29)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-68c8b147-67a2-443a-a9d6-f2abbedc0f29.json)

## Summary

The procurement process involves Northamptonshire County Council as the buying organisation, which has issued an award for the contract titled "Award from G-cloud 11 (Cloud Hosting Lot) LGSS Digital Virtual Contact Centre AI." This procurement falls under the IT services industry category, specifically focusing on consulting, software development, Internet and support. The contract has a total value of £80,000 and is based in the East Midlands region of the United Kingdom. It was initiated through a direct award method and is currently at the Award stage, having been completed following the tender period which ended on 20 May 2020, with the contract commencing on 28 September 2020 and concluding on 27 September 2021.

This tender presents valuable opportunities for businesses, particularly those specialising in IT services, software development, and digital solutions capable of enhancing virtual contact centre operations. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the procurement is designed to support these sectors. Companies with innovative technologies or platforms that improve customer interaction and service delivery would be particularly well-suited to compete for this contract, providing a competitive edge in the public procurement landscape.

## Notice

Direct Award from G-Cloud 11 from Cloud Hosting Lot to enable delivery of virtual contact centre and associated services to Northamptonshire County Council, Milton Keynes Council, Horsham District Council and Cambridgeshire County Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4f96204d-9d54-4874-a56e-ea987bb1add1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Oct 2020 |
| Submission deadline | 20 May 2020 |
| Future notice date | Not specified |
| Award date | 20 May 2020 |
| Contract period | 27 Sep 2020 - 27 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | £80,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHAMPTONSHIRE COUNTY COUNCIL |
| Locality | NORTHAMPTON |
| Post town | Northampton |
| Postcode | NN1 1ED |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF24 West Northamptonshire |
| Local authority | West Northamptonshire |
| Electoral ward | Castle |
| Westminster constituency | Northampton North |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AMAZON WEB SERVICES EMEA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 15 Oct 2020 at 09:29 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4f96204d-9d54-4874-a56e-ea987bb1add1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4f96204d-9d54-4874-a56e-ea987bb1add1
  15th October 2020 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.northamptonshire.gov.uk/contact-us/Pages/default.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-68c8b147-67a2-443a-a9d6-f2abbedc0f29. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-68c8b147-67a2-443a-a9d6-f2abbedc0f29.json.