---
title: "Automated Telephone Payment Service"
ocid: "ocds-b5fd17-68cbccd0-3a03-4d0c-91f6-c03c719fbcd7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-68cbccd0-3a03-4d0c-91f6-c03c719fbcd7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-68cbccd0-3a03-4d0c-91f6-c03c719fbcd7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-68cbccd0-3a03-4d0c-91f6-c03c719fbcd7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WOLVERHAMPTON CITY COUNCIL"
published: "2022-11-15"
---

# Automated Telephone Payment Service

Buyer: WOLVERHAMPTON CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-68cbccd0-3a03-4d0c-91f6-c03c719fbcd7

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## Summary

The Wolverhampton City Council has awarded a contract for the Cloud hosted Automated Telephone Payment Service. This procurement falls under the services category, with a total contract value of £80,000 in GBP. The procurement method used was selective, involving a call-off from a framework agreement. The tender period ended on July 4, 2022, and the contract is set to start on September 3, 2022, and end on September 2, 2026, in the West Midlands region of the United Kingdom.

This award presents an opportunity for businesses, particularly those in the software package and information systems industry, to engage in providing support for self-service payments using debit or credit cards via telephone. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise sector (VCSE) businesses are eligible to participate. The successful bidder for this tender was Capita Business Services, a large-scale business entity located in London, United Kingdom, specialising in providing business services.

## Notice

Cloud hosted Automated Telephone Payment Service supporting self-service payments by debit or credit card using the telephone keypad with associated hosting and maintenance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/97b8371f-306d-40a6-a243-d03d1b3190d7 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Nov 2022 |
| Submission deadline | 4 Jul 2022 |
| Future notice date | Not specified |
| Award date | 2 Aug 2022 |
| Contract period | 2 Sep 2022 - 2 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | Not specified |
| Awards value | £80,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WOLVERHAMPTON CITY COUNCIL |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 1RL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | St Peters |
| Westminster constituency | Wolverhampton West |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 15 Nov 2022 at 14:47 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/97b8371f-306d-40a6-a243-d03d1b3190d7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/97b8371f-306d-40a6-a243-d03d1b3190d7
  15th November 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-68cbccd0-3a03-4d0c-91f6-c03c719fbcd7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-68cbccd0-3a03-4d0c-91f6-c03c719fbcd7.json.