---
title: "Provision of Customer Centricity Consultancy Services"
ocid: "ocds-b5fd17-68d6e0d9-9682-467c-93f7-2168d6d46b5a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-68d6e0d9-9682-467c-93f7-2168d6d46b5a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-68d6e0d9-9682-467c-93f7-2168d6d46b5a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-68d6e0d9-9682-467c-93f7-2168d6d46b5a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NATIONAL EMPLOYMENT SAVINGS TRUST (NEST)"
published: "2023-11-27"
---

# Provision of Customer Centricity Consultancy Services

Buyer: NATIONAL EMPLOYMENT SAVINGS TRUST (NEST)  
Current stage: Award  
OCID: ocds-b5fd17-68d6e0d9-9682-467c-93f7-2168d6d46b5a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-68d6e0d9-9682-467c-93f7-2168d6d46b5a)  
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## Summary

The National Employment Savings Trust (NEST) has awarded a contract for the provision of Customer Centricity Consultancy Services to PricewaterhouseCoopers LLP. The contract, valued at £98,500, involves customer services and is located in London, United Kingdom. The tender process was completed, and the contract period runs from 3rd November 2023 to 2nd November 2024.

This tender opportunity offers potential for businesses in the services sector, particularly those specialized in customer services. The procurement method used for this contract was 'Other - Request for Proposal - Restricted'. Small and medium enterprises (SMEs) would be well-suited to compete for this opportunity, aimed at enhancing customer-centric services within the awarding organization, NEST.

## Notice

Contract awarded to PricewaterhouseCoopers LLP to deliver Customer Centricity Consultancy Services to Nest.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/348c13ea-e86c-4b80-94ca-da7ebee15347 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Request for Proposal - Restricted |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Nov 2023 |
| Submission deadline | 23 Oct 2023 |
| Future notice date | Not specified |
| Award date | 3 Nov 2023 |
| Contract period | 3 Nov 2023 - 2 Nov 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £98,500 |
| Lots value | Not specified |
| Awards value | £98,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL EMPLOYMENT SAVINGS TRUST (NEST) |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRICEWATERHOUSECOOPERS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services
- 79342320 - Customer-care services

## Release History

- 27 Nov 2023 at 10:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/348c13ea-e86c-4b80-94ca-da7ebee15347

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/348c13ea-e86c-4b80-94ca-da7ebee15347
  27th November 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-68d6e0d9-9682-467c-93f7-2168d6d46b5a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-68d6e0d9-9682-467c-93f7-2168d6d46b5a.json.