---
title: "Historic Royal Palaces Digital Visitor Guide Hardware and Services provision"
ocid: "ocds-b5fd17-68ed6f04-8e47-4867-a973-dee5d03fedf5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-68ed6f04-8e47-4867-a973-dee5d03fedf5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-68ed6f04-8e47-4867-a973-dee5d03fedf5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-68ed6f04-8e47-4867-a973-dee5d03fedf5.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HISTORIC ROYAL PALACES"
published: "2025-02-21"
---

# Historic Royal Palaces Digital Visitor Guide Hardware and Services provision

Buyer: HISTORIC ROYAL PALACES  
Current stage: Tender  
OCID: ocds-b5fd17-68ed6f04-8e47-4867-a973-dee5d03fedf5

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## Summary

The Historic Royal Palaces (HRP) is initiating a tender process titled “Historic Royal Palaces Digital Visitor Guide Hardware and Services provision.” This procurement falls under the industry category of Library, archives, museums, and other cultural services (CPV: 92500000). The project focuses on providing audio-guide hardware and operational services for guided tours across three sites, with an additional IT support and maintenance requirement for all sites and a managed service at the Tower of London. Located in London, United Kingdom, this tender is in the planning stage and submissions are expected by 24 March 2025, with the contract period starting on 1 November 2025 and ending on 30 November 2025. The procurement method employed is a selective, restricted procedure, aiming for a contract value of £1,200,000.

This tender offers substantial opportunities for businesses specialising in digital guide hardware and multimedia devices, as well as those providing operational and IT support services. Companies with experience in the cultural and heritage sector, particularly those proficient in managing services for high-profile locations, will be well-suited to compete. Although this opportunity is not specifically targeting SMEs or VCSEs, it presents significant growth prospects for well-established firms with the capability to deliver comprehensive support across multiple sites, including the prestigious Tower of London.

## Notice

HRP will be running a tender process with the intention of awarding a contract for the provision of Audio-Guide Hardware and Operational services for guided tours for our visitors. To support and deliver multimedia guide devices and associated hardware, across three of their sites. Included in the contract will be an agreement for IT Support and Maintenance provision for all sites. There is also a requirement for an operational managed service for staff resource at Tower of London only.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/711eff1a-9cb2-435a-b2d0-3596d76b5f76 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Feb 2025 |
| Submission deadline | 24 Mar 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Nov 2025 - 30 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ROYAL PALACES |
| Locality | EAST MOLESEY |
| Post town | Kingston upon Thames |
| Postcode | KT8 9AU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Hampton |
| Westminster constituency | Twickenham |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 92 - Recreational, cultural and sporting services

### Codes

- 92500000 - Library, archives, museums and other cultural services

## Release History

- 21 Feb 2025 at 13:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/711eff1a-9cb2-435a-b2d0-3596d76b5f76

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/711eff1a-9cb2-435a-b2d0-3596d76b5f76
  21st February 2025 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-East-Molesey:-Library,-archives,-museums-and-other-cultural-services./8WV68Z84A8
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-68ed6f04-8e47-4867-a973-dee5d03fedf5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-68ed6f04-8e47-4867-a973-dee5d03fedf5.json.