--- title: "Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services" ocid: "ocds-b5fd17-68ee0f97-64e1-4345-a916-9ecd1541fb06" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-68ee0f97-64e1-4345-a916-9ecd1541fb06" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-68ee0f97-64e1-4345-a916-9ecd1541fb06.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-68ee0f97-64e1-4345-a916-9ecd1541fb06.json" source: "Contracts Finder" current_stage: "Planning" buyer: "NHS COMMERCIAL SOLUTIONS" published: "2025-05-23" --- # Digital Dictation, Speech/Voice Recognition, Outsourced Transcription and associated services Buyer: NHS COMMERCIAL SOLUTIONS Current stage: Planning OCID: ocds-b5fd17-68ee0f97-64e1-4345-a916-9ecd1541fb06 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-68ee0f97-64e1-4345-a916-9ecd1541fb06) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-68ee0f97-64e1-4345-a916-9ecd1541fb06.json) ## Summary NHS Commercial Solutions is planning a procurement process titled "Digital Dictation, Speech/Voice Recognition, Outsourced Transcription, and associated services" within the typing, word-processing, and desktop publishing services industry category. The procurement is currently in the planning stage under an open procedure. The initiative focuses on updating the existing NHS England endorsed Framework Agreement to meet the growing demand for digital dictation, voice recognition, and transcription services. Located in Surrey, the process is expected to open opportunities across the UK and start a contract period from 19th January 2026 to 18th January 2034, with a projected value of £400 million. Specific details, including tender procedures, and communication notices are to be completed by 23rd May 2025. This tender presents a robust opportunity for business growth, especially suited for small and medium-sized enterprises (SMEs) owing to the structure of the Framework Agreement. With the contract divided into six lots covering various services—from AI-enabled solutions to managed services—there is ample room for businesses specialising in IT services, voice recognition, software development, and system support to compete. Additionally, companies proficient in digital dictation and outsourced transcription services will find this framework conducive for growth, reflecting NHS Commercial Solutions' commitment to value for money procurement and streamlined support for contracting authorities. ## Notice This is a replacement of the existing NHS England endorsed Framework Agreement. There is a growing need for Digital Dictation, Speech/Voice Recognition, Outsourced Transcription, and associated services in the NHS. The Framework appoints a pool of qualified suppliers who are tested through a robust Public Sector Compliant procurement process. The Framework Agreement then allows a Contracting Authority to issue a call-off contract to suitable Supplier either via a Direct Award or a Mini-comp tender process demonstrating value for money procurement. NHS Commercial Solutions will provide a comprehensive support service to a Contracting Authority intending to make use of the Framework Agreement. This includes, but not limited to, a set of templated documents for running a tender, draft specification and evaluation criteria, guidance on Social values criteria and any guidance to the procurement process. The framework will be divided into 6 lots, as follows: Lot 1: Products and/or Services Catalogue Lot 2: Digital Dictation service solution with AI Technology Lot 3 Digital Dictation service solution without AI Technology Lot 4: Outsourced transcription service solution with AI Technology Lot 5 Outsourced transcription service solution without AI Technology Lot 6: Managed service solution ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/43686c7d-d3b5-474c-8993-3bd84265133f | | Notice type | Planned Procurement Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 23 May 2025 | | Submission deadline | Not specified | | Future notice date | 23 May 2025 | | Award date | Not specified | | Contract period | 19 Jan 2026 - 18 Jan 2034 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £400,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS COMMERCIAL SOLUTIONS | | Locality | DORKING | | Post town | Redhill | | Postcode | RH4 1XA | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ26 East Surrey | | Local authority | Mole Valley | | Electoral ward | Dorking North | | Westminster constituency | Dorking and Horley | | Delivery location | Not specified | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 32332100 - Dictating machines - 32342450 - Voice recorders - 32344110 - Voice-logging system - 48311000 - Document management software package - 48314000 - Voice recognition software package - 48517000 - IT software package - 48900000 - Miscellaneous software package and computer systems - 72000000 - IT services: consulting, software development, Internet and support - 72212000 - Programming services of application software - 72212314 - Voice recognition software development services - 72250000 - System and support services - 72268000 - Software supply services - 72300000 - Data services - 72317000 - Data storage services - 72610000 - Computer support services - 72800000 - Computer audit and testing services - 79550000 - Typing, word-processing and desktop publishing services - 79551000 - Typing services ## Release History - 23 May 2025 at 11:24 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/43686c7d-d3b5-474c-8993-3bd84265133f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/43686c7d-d3b5-474c-8993-3bd84265133f 23rd May 2025 - Future opportunity notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-68ee0f97-64e1-4345-a916-9ecd1541fb06. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-68ee0f97-64e1-4345-a916-9ecd1541fb06.json.