---
title: "Service Desk Optimisation & Transformation - Delivery of Future State"
ocid: "ocds-b5fd17-68ffa4ec-0967-4af8-9684-be08e73eca59"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-68ffa4ec-0967-4af8-9684-be08e73eca59"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-68ffa4ec-0967-4af8-9684-be08e73eca59.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-68ffa4ec-0967-4af8-9684-be08e73eca59.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS DIGITAL"
published: "2019-04-16"
---

# Service Desk Optimisation & Transformation - Delivery of Future State

Buyer: NHS DIGITAL  
Current stage: Award  
OCID: ocds-b5fd17-68ffa4ec-0967-4af8-9684-be08e73eca59

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-68ffa4ec-0967-4af8-9684-be08e73eca59)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-68ffa4ec-0967-4af8-9684-be08e73eca59.json)

## Summary

The procurement process titled "Service Desk Optimisation & Transformation - Delivery of Future State" was initiated by NHS Digital, located in Leeds, England, and focuses on the IT services industry. The procurement method employed was selective, conducted as a call-off from a framework agreement, with a total value of £250,000. While the tender phase has concluded, key activities are reflected in the contract period from 3rd August 2018 to 31st July 2019. The tender period ended on 29th June 2018.

This contract presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in IT consulting and software development. Businesses with capabilities in service desk transformation, as well as implementation services, would be particularly well-positioned to compete. Engaging in similar forthcoming tenders could provide avenues for growth, especially for firms that can adapt to deliver innovative solutions and enhancements in IT services.

## Notice

Service Desk transformation recommendation report and accompanying implementation of an approved detailed design specification

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/579f827b-1284-4632-a68a-cf56586cd414 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Apr 2019 |
| Submission deadline | 29 Jun 2018 |
| Future notice date | Not specified |
| Award date | 30 Jul 2018 |
| Contract period | 2 Aug 2018 - 31 Jul 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | £250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DIGITAL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 6AE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CRANFORD SOLUTIONS (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 16 Apr 2019 at 14:12 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/579f827b-1284-4632-a68a-cf56586cd414

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/579f827b-1284-4632-a68a-cf56586cd414
  16th April 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-68ffa4ec-0967-4af8-9684-be08e73eca59. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-68ffa4ec-0967-4af8-9684-be08e73eca59.json.