--- title: "S12 Solutions (SaaS)" ocid: "ocds-b5fd17-690338e6-6bcc-4ec1-9588-27f5b07c3989" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-690338e6-6bcc-4ec1-9588-27f5b07c3989" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-690338e6-6bcc-4ec1-9588-27f5b07c3989.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-690338e6-6bcc-4ec1-9588-27f5b07c3989.json" source: "Contracts Finder" current_stage: "Award" buyer: "Kent and Medway NHS and Social Care Partnership Trust" published: "2026-10-08" --- # S12 Solutions (SaaS) Buyer: Kent and Medway NHS and Social Care Partnership Trust Current stage: Award OCID: ocds-b5fd17-690338e6-6bcc-4ec1-9588-27f5b07c3989 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-690338e6-6bcc-4ec1-9588-27f5b07c3989) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-690338e6-6bcc-4ec1-9588-27f5b07c3989.json) ## Summary Kent and Medway Mental Health NHS Trust bought a software-as-a-service platform for the Section 12 doctor approval process under the Mental Health Act. The applications enable approved mental health professionals to find and contact doctors approved under Section 12, while allowing those doctors to manage their availability and personal details online. This is a specialist digital service combining an online platform for professionals with doctor-facing availability and profile management. Delivery is in Maidstone, Kent, and the wider England area. The requirement is classified as software and information systems, but its practical focus is supporting the matching and contact between approved mental health professionals and Section 12 doctors. The procurement is complete and was awarded to Insight Direct (UK) Ltd. Kent and Medway Mental Health NHS Trust used a selective call-off from a framework agreement. The award date was 8 October 2026. The awarded contract value is £156,378. The contract period runs from 8 August 2025 to 7 August 2028. The original tender deadline was 7 August 2025 at 12:00. The procurement was categorised as services, and the opportunity was marked unsuitable for SMEs and voluntary, community and social enterprises. No evaluation criteria or lot structure are recorded in the available process information. For suppliers preparing to compete for this buyer’s future requirement, the award demonstrates demand for a managed SaaS service supporting a defined mental health statutory workflow. A credible provider would need to supply dependable applications through which approved mental health professionals can locate and contact eligible Section 12 doctors, alongside secure self-service tools for doctors to manage availability and personal details. Relevant strengths include experience delivering and supporting online platforms used by health professionals, reliable handling of professional profiles and availability data, and the ability to support ongoing service operation for a multi-year contract. The route used was a framework call-off, so suppliers would need access to an appropriate framework and be capable of meeting its call-off requirements. The recorded SME suitability indicates this procurement was not considered suitable for smaller suppliers. ## Notice The applications and platforms enable approved mental health professionals (AMHPs) to locate and contact doctors approved under section 12 of the Mental Health Act and allow those doctors to control their availability and personal details online ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/00e4cccb-430e-4257-9447-8419b82621d7 | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Oct 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 8 Oct 2026 | | Contract period | 8 Aug 2025 - 7 Aug 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £156,378 | | Lots value | Not specified | | Awards value | £156,378 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | Kent and Medway NHS and Social Care Partnership Trust | | Locality | MAIDSTONE | | Postcode area | Rochester | | Postcode | ME16 9PH | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ4 Kent | | ITL 3 | TLJ45 Mid Kent | | Local authority | Maidstone | | Electoral ward | Barming Heath & Teston | | Westminster constituency | Maidstone and Malling | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | Insight Direct (UK) Ltd | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 8 Oct 2026 at 15:54 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/00e4cccb-430e-4257-9447-8419b82621d7 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/00e4cccb-430e-4257-9447-8419b82621d7 8th October 2026 - Awarded contract notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-690338e6-6bcc-4ec1-9588-27f5b07c3989. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-690338e6-6bcc-4ec1-9588-27f5b07c3989.json.