--- title: "Supply of Out of Hours Emergency Call Handling Services" ocid: "ocds-b5fd17-69047d8e-adca-11e6-9901-0019b9f3037b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-69047d8e-adca-11e6-9901-0019b9f3037b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-69047d8e-adca-11e6-9901-0019b9f3037b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-69047d8e-adca-11e6-9901-0019b9f3037b.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BROMFORD HOUSING GROUP LIMITED" published: "2016-11-18" --- # Supply of Out of Hours Emergency Call Handling Services Buyer: BROMFORD HOUSING GROUP LIMITED Current stage: Tender OCID: ocds-b5fd17-69047d8e-adca-11e6-9901-0019b9f3037b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-69047d8e-adca-11e6-9901-0019b9f3037b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-69047d8e-adca-11e6-9901-0019b9f3037b.json) ## Summary Bromford Housing Group Limited is seeking suppliers for the "Supply of Out of Hours Emergency Call Handling Services" through an open procurement process. This tender is currently in the active stage, with the closing date for submissions set for 5 December 2016. The contract, valued at £360,000, will commence on 10 February 2017 and run until 9 February 2022. Bromford, operating from Wolverhampton, operates within the services sector, specifically classified under the CPV code 79512000 for call centre services. This procurement opportunity can significantly benefit small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) looking to expand their service offerings in emergency response. Companies that specialise in call centre operations, particularly those experienced in handling out-of-hours services, would be well-positioned to compete for this contract. With the contract spanning multiple years, successful bidders may also find further collaboration opportunities with Bromford and its various subsidiaries. ## Notice Bromford Housing Group Limited, (Parent of the Group) as a central purchasing body on behalf of itself and any of its current or future entities and subsidiaries (together "Bromford") wishes to invite interested companies ("Suppliers") to participate in a procurement process to award a Contract for the reliable Supply of Out of Hours Emergency Call Handling Services. Bromford Housing Group Limited is a Registered Society incorporated under the Co-operative and Community Benefit Societies Act 2014 (no. 29996R) and whose registered office is at One Exchange Court, Brabourne Avenue, Wolverhampton Business Park, Wolverhampton WV10 6AU. The current operating entities and subsidiaries of Bromford Housing Group Limited are: Bromford Housing Association Limited, a Charitable Community Benefit Society incorporated under the Co-operative and Community Benefit Societies Act 2014 (FCA registered number: 7106); Bromford Home Ownership Limited, a Registered Society under the Co-operative and Community Benefit Societies Act 2014 (FCA registered number: 29991R); Bromford Assured Homes Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 02677730); Bromford Developments Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 06507824); Street Services Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 03711394); Riverside Mews Management Company Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 02953846); Strand Services (Whitchurch) Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 02645753). Bromford Housing Group Limited also has three dormant entities / subsidiaries as follows:- Project Note Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 03716147); Bromford Carinthia Homes Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number:02625632) Queen Street Management Company (Lichfield) Limited, a Private Limited Company, incorporated under the Companies Act 2006 (registered number: 01764379). ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aca1fab1-1bff-4090-8fa8-fda7bb55d71c | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Nov 2016 | | Submission deadline | 5 Dec 2016 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 10 Feb 2017 - 9 Feb 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £360,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BROMFORD HOUSING GROUP LIMITED | | Locality | WOLVERHAMPTON | | Post town | Wolverhampton | | Postcode | WV10 6AU | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG39 Wolverhampton | | Local authority | Wolverhampton | | Electoral ward | Bushbury North | | Westminster constituency | Wolverhampton North East | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 18 Nov 2016 at 20:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/aca1fab1-1bff-4090-8fa8-fda7bb55d71c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/aca1fab1-1bff-4090-8fa8-fda7bb55d71c 4th November 2016 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.bromfordgroup.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-69047d8e-adca-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-69047d8e-adca-11e6-9901-0019b9f3037b.json.