---
title: "2025-088 Salesforce Related Software Requirements"
ocid: "ocds-b5fd17-690f99ae-47e9-4bda-845c-a9a2a8e2312e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-690f99ae-47e9-4bda-845c-a9a2a8e2312e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-690f99ae-47e9-4bda-845c-a9a2a8e2312e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-690f99ae-47e9-4bda-845c-a9a2a8e2312e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFGEM"
published: "2025-11-28"
---

# 2025-088 Salesforce Related Software Requirements

Buyer: OFGEM  
Current stage: Award  
OCID: ocds-b5fd17-690f99ae-47e9-4bda-845c-a9a2a8e2312e

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## Summary

The recent procurement process initiated by Ofgem for "2025-088 Salesforce Related Software Requirements" has concluded with an award. This process was conducted as an open procedure under Ofgem's initiative to procure and manage various software applications related to its Salesforce xRM/CRM programme. Phoenix Software Ltd, located in Pocklington, was selected as the supplier for this contract, with a total value of GBP 325,120. The main industry category is software package and information systems, specifically focusing on CRM software. The contract will commence on 1st December 2025 and is set to end on 30th November 2028. Ofgem, based in London, UK, acted as both the buyer and the contracting authority for this procurement, which is classified under the services category and aimed at businesses suitable for SMEs.

This contract presents significant growth opportunities for businesses specialising in the development, reselling, and management of software packages, particularly those dealing with CRM systems. The process, designed to be inclusive of SMEs, underscores the potential for smaller enterprises with expertise in software systems to compete effectively. Companies with a strong background in delivering software enhancements and platforms on a global scale, including areas such as the Channel Islands, British Overseas Territories, and the wider European market, are well positioned to engage in similar future procurements.

## Notice

Ofgem requires a software reseller to procure and manage on its behalf, various software applications in relation to its Salesforce xRM/CRM programme.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5037432b-2c42-4c7a-8113-d4167a950dea |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Nov 2025 |
| Submission deadline | 1 Jan 2025 |
| Future notice date | Not specified |
| Award date | 26 Nov 2025 |
| Contract period | 1 Dec 2025 - 30 Nov 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £325,120 |
| Lots value | Not specified |
| Awards value | £325,120 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFGEM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48213000 - Operating system enhancement software package
- 48445000 - Customer Relation Management software package

## Release History

- 28 Nov 2025 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5037432b-2c42-4c7a-8113-d4167a950dea

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5037432b-2c42-4c7a-8113-d4167a950dea
  28th November 2025 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=NOV170635
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.ofgem.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-690f99ae-47e9-4bda-845c-a9a2a8e2312e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-690f99ae-47e9-4bda-845c-a9a2a8e2312e.json.