---
title: "Telephony and Artificial Intelligence - AWARD"
ocid: "ocds-b5fd17-690fc822-4752-4330-bffb-d7ecf0f37841"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-690fc822-4752-4330-bffb-d7ecf0f37841"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-690fc822-4752-4330-bffb-d7ecf0f37841.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-690fc822-4752-4330-bffb-d7ecf0f37841.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRECKLAND DISTRICT COUNCIL"
published: "2025-04-08"
---

# Telephony and Artificial Intelligence - AWARD

Buyer: BRECKLAND DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-690fc822-4752-4330-bffb-d7ecf0f37841

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-690fc822-4752-4330-bffb-d7ecf0f37841)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-690fc822-4752-4330-bffb-d7ecf0f37841.json)

## Summary

Breckland District Council has awarded a contract for the provision of Telephony and Artificial Intelligence services, focusing on data and call centre operations. This procurement process falls under the industry category of Data Services and relevant subcategories such as Telephone Operator Services and Contact Management Software. The location of service delivery is in the East of England, United Kingdom, with operations centred in Dereham, Norfolk. The award marks the completion stage of the procurement process, which initially had a tender period ending on 31st January 2025. The contract is set to commence on 1st August 2025 and will run through to 31st July 2028.

This tender represents a significant opportunity for businesses specialising in telephony solutions, artificial intelligence integration, and comprehensive data services. Companies such as 4Sight Communications Limited T/A CloudClevr, the awarded supplier, demonstrate the importance of having robust capabilities and experience in delivering complex telecommunications solutions within public sector requirements. Businesses with similar expertise and technological innovation in telephony and AI are well-placed to compete for such contracts, potentially leading to growth and enhanced market positioning in public service provisioning.

## Notice

You are invited to tender for the provision of Telephony with Artificial Intelligence for Breckland District Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5ac431d1-c53f-4e23-88a9-5762b0d68e11 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2025 |
| Submission deadline | 31 Jan 2025 |
| Future notice date | Not specified |
| Award date | 7 Apr 2025 |
| Contract period | 31 Jul 2025 - 31 Jul 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRECKLAND DISTRICT COUNCIL |
| Locality | NORFOLK |
| Post town | Norwich |
| Postcode | NR19 1EE |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH53 Breckland and South Norfolk |
| Local authority | Breckland |
| Electoral ward | Dereham Neatherd |
| Westminster constituency | Mid Norfolk |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 4SIGHT COMMUNICATIONS LIMITED T/A CLOUDCLEVR |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48000000 - Software package and information systems
- 48333000 - Contact management software package
- 72300000 - Data services
- 79511000 - Telephone operator services
- 79512000 - Call centre

## Release History

- 8 Apr 2025 at 12:22 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5ac431d1-c53f-4e23-88a9-5762b0d68e11

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5ac431d1-c53f-4e23-88a9-5762b0d68e11
  8th April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-690fc822-4752-4330-bffb-d7ecf0f37841. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-690fc822-4752-4330-bffb-d7ecf0f37841.json.