--- title: "IUC Network Partners - Framework" ocid: "ocds-b5fd17-693555c2-8230-463b-b127-c6695b8f704e" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-693555c2-8230-463b-b127-c6695b8f704e" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-693555c2-8230-463b-b127-c6695b8f704e.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-693555c2-8230-463b-b127-c6695b8f704e.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LONDON AMBULANCE SERVICE NHS TRUST" published: "2024-08-01" --- # IUC Network Partners - Framework Buyer: LONDON AMBULANCE SERVICE NHS TRUST Current stage: Tender OCID: ocds-b5fd17-693555c2-8230-463b-b127-c6695b8f704e [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-693555c2-8230-463b-b127-c6695b8f704e) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-693555c2-8230-463b-b127-c6695b8f704e.json) ## Summary The London Ambulance Service NHS Trust is inviting tenders for the "IUC Network Partners - Framework" under the competitive Provider Selection Regime. The procurement is in the health services category (CPV: 85100000) and aims to establish a framework of partners for the innovative and resilient delivery of the 111/IUC Service across England. This tender is in the active stage, and interested suppliers must register and apply via the Atamis e-sourcing portal by 6th September 2024. The contracts are expected to start on 2nd December 2024 and end on 30th November 2026. This framework will operate for two years, with individual call-off contracts lasting between one and two years. This tender presents significant business growth opportunities for small and medium enterprises (SMEs) with experience in health services and call handling. The framework's cascade setup offers additional chances for contracts as demand increases, creating a competitive environment where high-ranking bidders gain initial access. SMEs adept in operational governance, compliance, and quality standards will find this tender especially suitable. The procurement focuses on a cost-per-call basis, hence efficient and scalable call handling services are key to competing effectively. This can be a lucrative opportunity for businesses looking to expand their footprint in the public health services sector. ## Notice The London Ambulance Service is conducting a procurement under the competitive process of the Provider Selection Regime to award a Framework of partners to deliver innovation and resilience in the delivery of the 111/IUC Service. The Network Partners will deliver a proportion of demand and/or support function across LAS contracts, in line with the requirements set out in the 2017 IUC Service Specification. The partners will adhere to LAS operational, governance, compliance, reporting and quality standards, to ensure the partnership delivers a seamless service for patients. The call-off contracts will be awarded for a set number of cases/calls per annum. The target number of calls per hour is 3 and the call-off contracts will be charged on a 'cost per call' basis The Framework will be set up as a framework in cascade with the highest ranking bidder following the evaluation process being offered the initial call-off contract that is required. Should further contracts be required and the highest ranking bidder has no additional capacity the contract will be offered to the second highest ranking bidder. The Framework will be in place for a 2 year period and the individual Call-off contracts will be awarded for durations of between 1 and 2 years. Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f6bf0664-a5f9-4982-bf2f-1ede84db2c9b | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Aug 2024 | | Submission deadline | 6 Sep 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Dec 2024 - 30 Nov 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £19,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON AMBULANCE SERVICE NHS TRUST | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 0BW | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI45 Lambeth | | Local authority | Lambeth | | Electoral ward | Waterloo & South Bank | | Westminster constituency | Vauxhall and Camberwell Green | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services ## Release History - 1 Aug 2024 at 16:09 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f6bf0664-a5f9-4982-bf2f-1ede84db2c9b - 1 Aug 2024 at 16:09 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/41e83d5e-01ba-45ed-8c0e-858b1cb74e73 - 1 Aug 2024 at 14:41 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/33727ca6-2eae-4faa-8964-5be7a4a0af67 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f6bf0664-a5f9-4982-bf2f-1ede84db2c9b 1st August 2024 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/41e83d5e-01ba-45ed-8c0e-858b1cb74e73 1st August 2024 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/33727ca6-2eae-4faa-8964-5be7a4a0af67 1st August 2024 - Opportunity notice on Contracts Finder ## Notice URLs - https://health-family.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-693555c2-8230-463b-b127-c6695b8f704e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-693555c2-8230-463b-b127-c6695b8f704e.json.