---
title: "Understanding Fixed, Mobile and OCS voice calls among businesses"
ocid: "ocds-b5fd17-693939f7-3948-4d3a-a7d2-27b09eeab4f5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-693939f7-3948-4d3a-a7d2-27b09eeab4f5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-693939f7-3948-4d3a-a7d2-27b09eeab4f5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-693939f7-3948-4d3a-a7d2-27b09eeab4f5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFCOM"
published: "2025-03-13"
---

# Understanding Fixed, Mobile and OCS voice calls among businesses

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-b5fd17-693939f7-3948-4d3a-a7d2-27b09eeab4f5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-693939f7-3948-4d3a-a7d2-27b09eeab4f5)  
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## Summary

OFCOM has completed a procurement process titled "Understanding Fixed, Mobile and OCS voice calls among businesses," falling under the industry category of Market Research Services (CPV code 79310000). The research aims to explore the use and perceptions of OCS (voice-only and video calls) compared to traditional fixed and mobile voice services within SME businesses in the United Kingdom, specifically London. The tender was issued via a selective procurement method as a call-off from a framework agreement. The tender period concluded on 17th January 2025, with the contract running from 4th February 2025 to 30th June 2025.

This tender offers significant opportunities for businesses specialising in market research, particularly those with expertise in communications technology. It is well-suited for companies experienced in analysing business communication behaviours and trends, as well as those that can provide insights into the changing landscape of OCS and traditional telecommunication services. The project, valued at GBP 104,995, was awarded to Strat7 Limited, trading as Jigsaw Research, making it an attractive reference for similar future procurements.

## Notice

This research is required to explore the use and perceptions of OCS, including both voice-only and video calls, in an SME business context. We are specifically interested in businesses' use and perception of OCS in comparison to traditional fixed and mobile voice services, to understand the place and function of both OCS and traditional telecoms services in the voice calls markets. In light of the growing use of OCS, we want to understand how the perception and use of those services have changed among SME businesses, particularly any notable changes since the 2021 WVMR.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3e6c4daa-5428-4819-bba8-8d63160733ac |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Mar 2025 |
| Submission deadline | 17 Jan 2025 |
| Future notice date | Not specified |
| Award date | 31 Jan 2025 |
| Contract period | 4 Feb 2025 - 30 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £104,995 |
| Lots value | Not specified |
| Awards value | £104,995 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | STRAT7 LIMITED, TRADING AS JIGSAW RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 13 Mar 2025 at 11:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3e6c4daa-5428-4819-bba8-8d63160733ac

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3e6c4daa-5428-4819-bba8-8d63160733ac
  13th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-693939f7-3948-4d3a-a7d2-27b09eeab4f5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-693939f7-3948-4d3a-a7d2-27b09eeab4f5.json.