---
title: "NCC2027 Hornbill Licences"
ocid: "ocds-b5fd17-6972f2eb-5162-40fe-ad68-7ebbad58401a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6972f2eb-5162-40fe-ad68-7ebbad58401a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6972f2eb-5162-40fe-ad68-7ebbad58401a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6972f2eb-5162-40fe-ad68-7ebbad58401a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Northumberland County Council"
published: "2026-09-21"
---

# NCC2027 Hornbill Licences

Buyer: Northumberland County Council  
Current stage: Award  
OCID: ocds-b5fd17-6972f2eb-5162-40fe-ad68-7ebbad58401a

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## Summary

Northumberland County Council procured software licences for its Hornbill ticketing system, classified as software packages and information systems (CPV 48000000). The requirement renews existing Hornbill licences used by the council’s Digital and ICT teams and adds licences to support workflows managed by the Business Operations Centre. The work is for the council’s operations in Northumberland, in the North East of England. This is a goods procurement centred on the supply and continuation of a named enterprise service-management and workflow platform, rather than a general software development or IT support contract. The buying organisation is Northumberland County Council, based at County Hall in Morpeth.

The procurement has been awarded following an Other – Direct Award procedure. The tender was complete, with bids due by 7 September 2026 at 12:00. Hornbill Technologies Limited was awarded the contract on 14 September 2026 for £265,670.40 including the stated procurement value currency, GBP. The award covers the same value and runs from 21 September 2026 to 21 September 2028. The selected supplier is Hornbill Technologies Limited. The award was active when recorded. The stated procurement is not suitable for SMEs or voluntary, community and social enterprises. Evaluation was conducted through a direct award route rather than an open competition, reflecting the requirement for licences for the specified Hornbill system.

This award demonstrates established demand from Northumberland County Council for continued licensing of the Hornbill ticketing system, with expansion into Business Operations Centre workflows. A credible competitor for a future requirement would need a strong capability in enterprise service-management software, ticketing platforms, workflow automation and licence provision. Experience supporting both Digital and ICT users and operational business teams would be relevant, particularly where one platform must handle different service processes. Suppliers would also need the capacity to provide a substantial licence estate and maintain continuity across an established council system. The direct award route and the named platform indicate that product ownership, authorised licensing or demonstrable Hornbill expertise is commercially important.

## Notice

Licence Renewal for the Hornbill Ticket System used by Digital and ICT with the addition of licences to support workflows handled by Business Operations Centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/77c65913-ecee-4f45-8bd4-50a861d4fa02 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Sep 2026 |
| Contract period | 21 Sep 2026 - 21 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £265,670 |
| Lots value | Not specified |
| Awards value | £265,670 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Northumberland County Council |
| Locality | MORPETH |
| Postcode area | Newcastle upon Tyne |
| Postcode | NE61 2EF |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC42 Northumberland |
| Local authority | Northumberland |
| Electoral ward | Morpeth Kirkhill |
| Westminster constituency | North Northumberland |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Hornbill Technologies Limited |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 21 Sep 2026 at 12:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/77c65913-ecee-4f45-8bd4-50a861d4fa02

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/77c65913-ecee-4f45-8bd4-50a861d4fa02
  21st September 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6972f2eb-5162-40fe-ad68-7ebbad58401a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6972f2eb-5162-40fe-ad68-7ebbad58401a.json.