---
title: "TLLL CRM Solution"
ocid: "ocds-b5fd17-69746ff5-4ef5-4b3b-9150-0b6927e06330"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-69746ff5-4ef5-4b3b-9150-0b6927e06330"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-69746ff5-4ef5-4b3b-9150-0b6927e06330.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-69746ff5-4ef5-4b3b-9150-0b6927e06330.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2022-08-08"
---

# TLLL CRM Solution

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-69746ff5-4ef5-4b3b-9150-0b6927e06330

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-69746ff5-4ef5-4b3b-9150-0b6927e06330)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-69746ff5-4ef5-4b3b-9150-0b6927e06330.json)

## Summary

NHS England has awarded a contract for the provision of a Customer Relation Management software package known as "TLLL CRM Solution". The procurement process was completed with an open procedure below threshold. The contract value is £28,317. The contract period starts on August 1, 2022, and ends on July 31, 2023. The procurement was suitable for small and medium-sized enterprises (SMEs). The buying organisation is located at Wellington House, London, SE1 8UG, United Kingdom.

This tender for the CRM solution by NHS England presents an opportunity for SMEs in the services sector. Businesses providing software solutions or IT services focused on customer relationship management would be well-suited to compete. The contract period provides a stable revenue stream for the selected supplier, SugarCRM UK Limited, offering a platform for business growth and customer base expansion within the UK and potentially other markets.

## Notice

Provision of a CRM solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/031afeca-a1d6-4bb9-abc9-71d7b0b9b3c6 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Aug 2022 |
| Submission deadline | 20 Jul 2022 |
| Future notice date | Not specified |
| Award date | 31 Jul 2022 |
| Contract period | 31 Jul 2022 - 31 Jul 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £28,317 |
| Lots value | Not specified |
| Awards value | £28,317 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUGARCRM UK LMITED |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 8 Aug 2022 at 12:53 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/031afeca-a1d6-4bb9-abc9-71d7b0b9b3c6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/031afeca-a1d6-4bb9-abc9-71d7b0b9b3c6
  8th August 2022 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000J9IE/ZB90cTDLNimIAofs4D1.wQMSaOoGB0Mvnte9eIL3W3w
  NHS_TERMS_AND_CONDITIONS_FOR_THE_PROVISION_OF_SERVICES__PO_VERSION_ (1) (2)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-69746ff5-4ef5-4b3b-9150-0b6927e06330. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-69746ff5-4ef5-4b3b-9150-0b6927e06330.json.