---
title: "South Cambridgeshire District Council - Mystery Shopper Exercise"
ocid: "ocds-b5fd17-69824cd3-7688-4f9a-a881-b76d39a2c9a2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-69824cd3-7688-4f9a-a881-b76d39a2c9a2"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-69824cd3-7688-4f9a-a881-b76d39a2c9a2.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-69824cd3-7688-4f9a-a881-b76d39a2c9a2.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH CAMBRIDGESHIRE DISTRICT COUNCIL"
published: "2022-12-23"
---

# South Cambridgeshire District Council - Mystery Shopper Exercise

Buyer: SOUTH CAMBRIDGESHIRE DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-69824cd3-7688-4f9a-a881-b76d39a2c9a2

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## Summary

The South Cambridgeshire District Council has successfully completed the tender process for a Mystery Shopper Exercise. The purpose of this procurement was to improve customer experience by identifying areas for service enhancement, particularly in reducing unnecessary delays. The tender, classified under survey services, had a tender period ending on 12th December 2022. The contract is valued at £8,800 GBP with a contract period running from 9th January 2023 to 3rd February 2023.

This tender presents an opportunity for companies specialising in survey services to engage with South Cambridgeshire District Council. Small and medium enterprises (SMEs) are particularly suited to compete as the procurement process highlighted their suitability. Businesses operating in the East of England region would find this tender of interest due to its specific delivery address requirements. The open procurement method ensures a transparent and competitive process for interested suppliers.

## Notice

SCDC is looking for a suitably qualified and experienced company to provide a Mystery Shopper Service to SCDC for its contact centre for telephone call channel traffic. The purpose is to understand and learn about the customer experience identifying key elements of the service that could be enhanced to improve the outcome by reducing unnecessary delays in the customer journey. The process will involve the successful company contacting our Council as a customer and capturing their experience in a way that SCDC can determine the quality of its services. If you wish to bid for this tender, please do so by visiting our e-tendering portal at: https://procontract.due-north.com/Advert?advertId=84d17e30-0a6f-ed11-811c-005056b64545

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7c5315e5-52c9-4efa-b643-d74b4a1c3835 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2022 |
| Submission deadline | 12 Dec 2022 |
| Future notice date | Not specified |
| Award date | 23 Dec 2022 |
| Contract period | 9 Jan 2023 - 3 Feb 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £8,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH CAMBRIDGESHIRE DISTRICT COUNCIL |
| Locality | CAMBOURNE |
| Post town | Cambridge |
| Postcode | CB23 6EA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | South Cambridgeshire |
| Electoral ward | Cambourne |
| Westminster constituency | St Neots and Mid Cambridgeshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IC4U |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 23 Dec 2022 at 14:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7c5315e5-52c9-4efa-b643-d74b4a1c3835
- 28 Nov 2022 at 10:59 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/be23fc63-e6e7-4ac9-b8fa-eb60aab9a1cd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7c5315e5-52c9-4efa-b643-d74b4a1c3835
  23rd December 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/be23fc63-e6e7-4ac9-b8fa-eb60aab9a1cd
  28th November 2022 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=84d17e30-0a6f-ed11-811c-005056b64545
  Advert

## Notice URLs

- https://www.scambs.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-69824cd3-7688-4f9a-a881-b76d39a2c9a2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-69824cd3-7688-4f9a-a881-b76d39a2c9a2.json.