---
title: "GB-Telford: Telford & Wrekin Emergency Duty Team and Call Centre Service"
ocid: "ocds-b5fd17-69c373b2-817f-4372-b65c-8ee685932599"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-69c373b2-817f-4372-b65c-8ee685932599"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-69c373b2-817f-4372-b65c-8ee685932599.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-69c373b2-817f-4372-b65c-8ee685932599.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "TELFORD & WREKIN COUNCIL"
published: "2023-08-08"
---

# GB-Telford: Telford & Wrekin Emergency Duty Team and Call Centre Service

Buyer: TELFORD & WREKIN COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-69c373b2-817f-4372-b65c-8ee685932599

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-69c373b2-817f-4372-b65c-8ee685932599)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-69c373b2-817f-4372-b65c-8ee685932599.json)

## Summary

The Telford & Wrekin Council has issued a tender for the provision of an out-of-hours Call Centre service to support the Emergency Duty Team covering the Telford and Wrekin Borough. The contract falls under the Social Services industry category and has a total value of £50,000. The procurement method is an open procedure, with a tender period ending on September 11, 2023. The contract duration is from November 4, 2023, to November 3, 2025.

This opportunity is suited for businesses offering Call Centre services in the West Midlands region. Companies interested in providing support to social services within a local authority context are encouraged to engage with the Telford & Wrekin Council for potential growth opportunities. The Council can be contacted for further details regarding the tender process and requirements.

## Notice

The Local Authority are looking to secure an out of hours Call Centre service to support the Emergency Duty Team, who cover the Telford and Wrekin Borough. Additional information: The Local Authority are looking to secure an out of hours Call Centre service to support the Emergency Duty Team, who cover the Telford and Wrekin Borough.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/58ca0c63-c126-4bcb-9423-6b17fb1338a5 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Aug 2023 |
| Submission deadline | 11 Sep 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 4 Nov 2023 - 3 Nov 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TELFORD & WREKIN COUNCIL |
| Locality | TELFORD |
| Post town | Telford |
| Postcode | TF3 4NT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Malinslee & Dawley Bank |
| Westminster constituency | Telford |
| Delivery location | TLG West Midlands (England) |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85320000 - Social services

## Release History

- 8 Aug 2023 at 20:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/58ca0c63-c126-4bcb-9423-6b17fb1338a5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/58ca0c63-c126-4bcb-9423-6b17fb1338a5
  8th August 2023 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-GB-Telford:-Telford-&-Wrekin-Emergency-Duty-Team-and-Call-Centre-Service/7Q57G7545V
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-69c373b2-817f-4372-b65c-8ee685932599. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-69c373b2-817f-4372-b65c-8ee685932599.json.