---
title: "ITSM ServiceNow - SaaS"
ocid: "ocds-b5fd17-69d913cf-8acc-49e2-b2fb-857ab1c90464"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-69d913cf-8acc-49e2-b2fb-857ab1c90464"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-69d913cf-8acc-49e2-b2fb-857ab1c90464.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-69d913cf-8acc-49e2-b2fb-857ab1c90464.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2019-09-03"
---

# ITSM ServiceNow - SaaS

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-69d913cf-8acc-49e2-b2fb-857ab1c90464

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-69d913cf-8acc-49e2-b2fb-857ab1c90464)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-69d913cf-8acc-49e2-b2fb-857ab1c90464.json)

## Summary

The procurement process conducted by H M Revenue & Customs involves a tender titled "ITSM ServiceNow - SaaS" for software package and information systems, with an estimated value of £9,856,918.18. This contract will deliver ServiceNow subscription services and resources to manage the delivery phase. The tender was initiated through a selective procurement method involving a call-off from a framework agreement. The tender period concluded on 27 July 2019, while the contract period spans from 12 August 2019 to 12 August 2022. The location of delivery includes various territories and countries, including the United Kingdom.

This tender presents significant opportunities for businesses specialising in IT services, particularly those offering SaaS solutions and related consulting services. Companies with expertise in ServiceNow or similar IT service management platforms would be well-positioned to compete. The tender's specifications also favour larger organisations capable of managing extensive projects, making it an appealing opportunity for established IT firms seeking to expand their service offerings and client base in the public sector.

## Notice

ServiceNow subscription to SaaS products. In addition to this HMRC require ServiceNow resource to manage the initial phase of the delivery.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/66474770-f241-4c38-8d82-61270527221c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Sep 2019 |
| Submission deadline | 27 Jul 2019 |
| Future notice date | Not specified |
| Award date | 10 Aug 2019 |
| Contract period | 11 Aug 2019 - 12 Aug 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £9,856,918 |
| Lots value | Not specified |
| Awards value | £9,856,918 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | TELFORD |
| Post town | Telford |
| Postcode | TF3 4NT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Malinslee & Dawley Bank |
| Westminster constituency | Telford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SCC |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Sep 2019 at 15:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/66474770-f241-4c38-8d82-61270527221c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/66474770-f241-4c38-8d82-61270527221c
  3rd September 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-69d913cf-8acc-49e2-b2fb-857ab1c90464. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-69d913cf-8acc-49e2-b2fb-857ab1c90464.json.