---
title: "Customer satisfaction surveys for Cottsway - AWARD"
ocid: "ocds-b5fd17-69f84c13-3119-4a5a-9a5a-a605e90a1b5c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-69f84c13-3119-4a5a-9a5a-a605e90a1b5c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-69f84c13-3119-4a5a-9a5a-a605e90a1b5c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-69f84c13-3119-4a5a-9a5a-a605e90a1b5c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "COTTSWAY HOUSING ASSOCIATION LIMITED"
published: "2022-03-11"
---

# Customer satisfaction surveys for Cottsway - AWARD

Buyer: COTTSWAY HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-69f84c13-3119-4a5a-9a5a-a605e90a1b5c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-69f84c13-3119-4a5a-9a5a-a605e90a1b5c)  
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## Summary

The procurement process is being conducted by Cottsway Housing Association Limited for customer satisfaction surveys, with the tender titled "Customer satisfaction surveys for Cottsway - AWARD". This contract falls under the services category, specifically related to telephone and customer survey services. The contract period is set to commence on 1st April 2022 and will last for three years, with an option for a two-year extension. The tender period closed on 11th February 2022, and it utilised an open procurement method, allowing for broad participation in the bidding process.

This tender presents significant opportunities for businesses specialising in survey services, particularly those experienced in conducting customer satisfaction and market research. Firms that are small to medium-sized enterprises (SMEs) would be well-suited to compete, as the procurement process specifically targets this demographic. The scope of the contract requires expertise in various survey methodologies, including transactional surveys for repairs and complaints, making it ideal for companies with a strong background in customer engagement and feedback analysis.

## Notice

We are tendering our contract for customer satisfaction surveys for a period of three years initially plus two further years subject to agreement. We are looking for a suitably experienced provider to provide the following satisfaction surveys: * Star (perception) survey * StarT (transactional) surveys to include repairs, lettings, ASB, complaints and contact centre * New Build satisfaction survey.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bf51c13d-cb81-493e-bc1e-9cd9441e0144 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Mar 2022 |
| Submission deadline | 11 Feb 2022 |
| Future notice date | Not specified |
| Award date | 4 Mar 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COTTSWAY HOUSING ASSOCIATION LIMITED |
| Locality | OXFORDSHIRE |
| Post town | Oxford |
| Postcode | OX28 4YG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | West Oxfordshire |
| Electoral ward | Witney South |
| Westminster constituency | Witney |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311210 - Telephone survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 11 Mar 2022 at 10:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bf51c13d-cb81-493e-bc1e-9cd9441e0144

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bf51c13d-cb81-493e-bc1e-9cd9441e0144
  11th March 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-69f84c13-3119-4a5a-9a5a-a605e90a1b5c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-69f84c13-3119-4a5a-9a5a-a605e90a1b5c.json.