---
title: "Essentials 25 Support Agreement - UK Shipping Concierge (UKSC) Customer Relationship Manager (CRM)"
ocid: "ocds-b5fd17-6a167de9-d2ab-4f90-8a68-4b6ce5f3cd2f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a167de9-d2ab-4f90-8a68-4b6ce5f3cd2f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6a167de9-d2ab-4f90-8a68-4b6ce5f3cd2f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6a167de9-d2ab-4f90-8a68-4b6ce5f3cd2f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MCA - MARITIME AND COASTGUARD AGENCY"
published: "2022-06-28"
---

# Essentials 25 Support Agreement - UK Shipping Concierge (UKSC) Customer Relationship Manager (CRM)

Buyer: MCA - MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-b5fd17-6a167de9-d2ab-4f90-8a68-4b6ce5f3cd2f

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## Summary

The Maritime and Coastguard Agency (MCA) has awarded a contract titled "Essentials 25 Support Agreement - UK Shipping Concierge (UKSC) Customer Relationship Manager (CRM)" for IT services, specifically consulting, software development, and support. This contract, valued at £14,995, was initiated under the G-Cloud 12 framework, with a contract period commencing on 6th June 2022 and concluding on 6th June 2023. The contract was published following its award on 28th June 2022, following a selective procurement method. Delivery for the services will take place in the South East of England, and the tender period ended on 5th June 2022.

This contract presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in IT services, particularly those experienced in Microsoft Dynamics CRM systems. Businesses that can address software support needs and handle service tickets efficiently would be well-suited to compete in this sector. Engaging with this tender can help foster growth for companies aiming to expand their portfolio in public sector contracts, leveraging their expertise to deliver essential support services.

## Notice

The UK Shipping Concierge have built and is about to deploy and go live on a Customer Relationship Management (CRM) system. It is hosted on MS Dynamics where MFT and the UKSR's CRM systems are also hosted. A Microsoft Essentials support contract is required to fix any faults and issues identified in the system. 25 service tickets will be available within a 1 year period. This contract is to be let under G-Cloud 12.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/223671f5-c779-480e-aa76-f474f27a07db |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Jun 2022 |
| Submission deadline | 5 Jun 2022 |
| Future notice date | Not specified |
| Award date | 4 Jun 2022 |
| Contract period | 5 Jun 2022 - 6 Jun 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £14,995 |
| Lots value | Not specified |
| Awards value | £14,995 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MCA - MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EY PROFESSIONAL SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Jun 2022 at 15:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/223671f5-c779-480e-aa76-f474f27a07db

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/223671f5-c779-480e-aa76-f474f27a07db
  28th June 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a167de9-d2ab-4f90-8a68-4b6ce5f3cd2f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6a167de9-d2ab-4f90-8a68-4b6ce5f3cd2f.json.