---
title: "Careline Monitoring"
ocid: "ocds-b5fd17-6a17d72d-6461-47c1-ad80-7e36d29ca23c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a17d72d-6461-47c1-ad80-7e36d29ca23c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6a17d72d-6461-47c1-ad80-7e36d29ca23c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6a17d72d-6461-47c1-ad80-7e36d29ca23c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OPTIVO"
published: "2026-10-07"
---

# Careline Monitoring

Buyer: OPTIVO  
Current stage: Award  
OCID: ocds-b5fd17-6a17d72d-6461-47c1-ad80-7e36d29ca23c

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## Summary

Southern Housing procured careline monitoring services: remote monitoring of alarm systems used to support residents. The requirement is classified as alarm-monitoring services (CPV 79711000). Delivery covers locations in the East Midlands, West Midlands, London, South East and South West. This is a service requirement rather than a purchase of equipment or construction work, and it concerns monitoring across several English regions. The buyer is Southern Housing.

The procurement is complete and was awarded to Careium UK Limited on 24 September 2026. The award is active, with a contract period from 1 October 2026 to 30 September 2031. The awarded value is £2,119,635.80. Southern Housing used a selective procedure as a call-off from a framework agreement. The tender deadline was 1 August 2026 at 1pm. The data identifies no lots or evaluation criteria, so no lot-level outcome or assessment basis can be stated. Small and medium-sized enterprises were considered suitable for the requirement; voluntary, community and social enterprises were not.

For suppliers considering comparable careline monitoring work for Southern Housing, this award demonstrates demand for a multi-region service supporting residents through monitored alarm systems. A credible competitor would need to show it can provide dependable monitoring across dispersed locations in the East Midlands, West Midlands, London, South East and South West, and manage delivery over a sustained contract term. The selected supplier is an SME, indicating that the requirement was delivered by a business of that scale. The procurement was called off from a framework, so familiarity with relevant framework routes is commercially pertinent. The award provides evidence of the buyer’s requirement and the scale of provision it has contracted, but the published scope does not set out specific technical standards, accreditations or staffing levels.

## Notice

Careline Monitoring

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/46f1bb5b-53d4-4c66-895a-c3ef30fea3c2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Sep 2026 |
| Contract period | 1 Oct 2026 - 30 Sep 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,119,635 |
| Lots value | Not specified |
| Awards value | £2,119,635 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OPTIVO |
| Locality | LONDON |
| Postcode area | Croydon |
| Postcode | CR0 9XP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI62 Croydon |
| Local authority | Croydon |
| Electoral ward | Fairfield |
| Westminster constituency | Croydon West |
| Delivery location | TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Careium |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79711000 - Alarm-monitoring services

## Release History

- 7 Oct 2026 at 16:38 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/46f1bb5b-53d4-4c66-895a-c3ef30fea3c2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/46f1bb5b-53d4-4c66-895a-c3ef30fea3c2
  7th October 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a17d72d-6461-47c1-ad80-7e36d29ca23c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6a17d72d-6461-47c1-ad80-7e36d29ca23c.json.