---
title: "Dynamics 365 (D365) Software Support"
ocid: "ocds-b5fd17-6a226ce8-094e-4726-bdfd-d8457a00d038"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a226ce8-094e-4726-bdfd-d8457a00d038"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6a226ce8-094e-4726-bdfd-d8457a00d038.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6a226ce8-094e-4726-bdfd-d8457a00d038.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)"
published: "2025-07-11"
---

# Dynamics 365 (D365) Software Support

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC)  
Current stage: Award  
OCID: ocds-b5fd17-6a226ce8-094e-4726-bdfd-d8457a00d038

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a226ce8-094e-4726-bdfd-d8457a00d038)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6a226ce8-094e-4726-bdfd-d8457a00d038.json)

## Summary

The Department of Health and Social Care (DHSC) in London has completed a selective procurement process for "Dynamics 365 (D365) Software Support." This contract entails providing software support services, specifically the provision of support services for running and customizing the DHSC Dynamics 365 system. This procurement was carried out as a call-off from a framework agreement. The contract is valued at £13,758,800 and spans from 1 July 2025 to 30 June 2028, with delivery addresses across the United Kingdom and various international locations, including British Overseas Territories and the Channel Islands. The procurement stage is the award, with the contract awarded to Hitachi Solutions Europe Ltd, and the relevant notice published on 11 July 2025.

This procurement presents lucrative business opportunities in the software support sector, particularly for large-scale businesses capable of managing complex systems like Dynamics 365. Organisations experienced in providing comprehensive software support and customisation services will find this opportunity especially aligns with their expertise. While the tender may not be suitable for SMEs or VCSEs as per the suitability criteria, it calls for entities that can leverage a framework agreement to efficiently deliver tailored support solutions across a broad geographical area. Successful participation in such contracts could significantly enhance a company's portfolio and strengthen its market position in the software services domain.

## Notice

Provision of Support Services (Run and Customisation) of DHSC Dynamics 365 system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/81727bbe-58d3-4872-9914-8ca20d09f6f3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jul 2025 |
| Submission deadline | 3 Feb 2025 |
| Future notice date | Not specified |
| Award date | 6 Jul 2025 |
| Contract period | 30 Jun 2025 - 30 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £13,758,800 |
| Lots value | Not specified |
| Awards value | £14,785,432 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE (DHSC) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HITACHI SOLUTIONS EUROPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 11 Jul 2025 at 09:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/81727bbe-58d3-4872-9914-8ca20d09f6f3
- 10 Jul 2025 at 10:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fa038106-4327-412f-b65a-6632686bb9f1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/81727bbe-58d3-4872-9914-8ca20d09f6f3
  11th July 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/fa038106-4327-412f-b65a-6632686bb9f1
  10th July 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1c92cae1-efdf-455a-aa4e-30a1dff86fde
  REDACTED - Dynamics 365 (D365) Software Support Call Off Order Form
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3763c348-3c2b-45e6-aa00-60b8f5230c3f
  REDACTED - Dynamics 365 (D365) Software Support Call Off Order Form

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a226ce8-094e-4726-bdfd-d8457a00d038. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6a226ce8-094e-4726-bdfd-d8457a00d038.json.