---
title: "GB-Epping: Provision of an Out of Hours Call Handling Service"
ocid: "ocds-b5fd17-6a41c785-b551-4975-9ee9-c87441fbe635"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a41c785-b551-4975-9ee9-c87441fbe635"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6a41c785-b551-4975-9ee9-c87441fbe635.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6a41c785-b551-4975-9ee9-c87441fbe635.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EPPING FOREST DISTRICT COUNCIL"
published: "2023-12-06"
---

# GB-Epping: Provision of an Out of Hours Call Handling Service

Buyer: EPPING FOREST DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-6a41c785-b551-4975-9ee9-c87441fbe635

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a41c785-b551-4975-9ee9-c87441fbe635)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6a41c785-b551-4975-9ee9-c87441fbe635.json)

## Summary

The Epping Forest District Council has awarded a contract for the provision of an Out of Hours Call Handling Service. The contract value is £70,940 in GBP, and the contract period is from October 1, 2023, to September 30, 2026. The procurement method used was not specified, and the tender closed on August 22, 2023. The buying organisation is Epping Forest District Council located in Epping, East of England. The industry category for this tender is services, specifically call centre services.

This contract presents an opportunity for businesses operating in the call centre services industry, particularly those providing out of hours call handling services. The competition was won by SPS Doorguard Ltd, a small or medium-sized enterprise (SME) based in Glasgow, United Kingdom. Businesses interested in similar tenders should pay attention to deadlines and requirements set by the Epping Forest District Council. Understanding the specific needs and capabilities in providing call handling services will be crucial for success in such procurement opportunities.

## Notice

Provision of an out of hours call handling service to Epping Forest District Council

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2153cba1-7033-4bc5-98b5-5c96fb4703a4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Dec 2023 |
| Submission deadline | 21 Aug 2023 |
| Future notice date | Not specified |
| Award date | 21 Aug 2023 |
| Contract period | 30 Sep 2023 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £70,940 |
| Lots value | Not specified |
| Awards value | £70,940 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EPPING FOREST DISTRICT COUNCIL |
| Locality | EPPING |
| Post town | Chelmsford |
| Postcode | CM16 4BZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH35 West Essex |
| Local authority | Epping Forest |
| Electoral ward | Epping West & Rural |
| Westminster constituency | Epping Forest |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SPS DOORGUARD |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 6 Dec 2023 at 16:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2153cba1-7033-4bc5-98b5-5c96fb4703a4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2153cba1-7033-4bc5-98b5-5c96fb4703a4
  6th December 2023 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=828444888
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a41c785-b551-4975-9ee9-c87441fbe635. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6a41c785-b551-4975-9ee9-c87441fbe635.json.