--- title: "Market Engagement Event for Business Design and Data, Business Change and Training Services for the Metropolitan Police Service Command and Control Refinement and Deployment Phase" ocid: "ocds-b5fd17-6a4a869e-795b-4354-a176-d2feb45ee5e3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a4a869e-795b-4354-a176-d2feb45ee5e3" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6a4a869e-795b-4354-a176-d2feb45ee5e3.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6a4a869e-795b-4354-a176-d2feb45ee5e3.json" source: "Contracts Finder" current_stage: "Planning" buyer: "METROPOLITAN POLICE SERVICE" published: "2025-02-07" --- # Market Engagement Event for Business Design and Data, Business Change and Training Services for the Metropolitan Police Service Command and Control Refinement and Deployment Phase Buyer: METROPOLITAN POLICE SERVICE Current stage: Planning OCID: ocds-b5fd17-6a4a869e-795b-4354-a176-d2feb45ee5e3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a4a869e-795b-4354-a176-d2feb45ee5e3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6a4a869e-795b-4354-a176-d2feb45ee5e3.json) ## Summary The Metropolitan Police Service (MPS) is hosting a Market Engagement Event for Business Design and Data, Business Change, and Training Services related to the Command and Control Refinement and Deployment Phase. This event is scheduled for 13th February 2025, from 13:45 to 15:15, and will be conducted via Microsoft Teams. The event aims to engage suppliers for a tender that addresses the transformation and enhancement of the current Command and Control systems in London, United Kingdom. Interested suppliers must contact Ibrahim Haroun by 12:00 noon on 12th February 2025 to participate. This procurement process is currently in the planning stage, focusing on the refinement and deployment of critical systems for the MPS. This tender offers significant opportunities for businesses specialising in education and training services, particularly those with expertise in modern police force system solutions. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate. The selected suppliers will contribute to the modernization of critical infrastructure, enhancing operational capabilities and public safety. This engagement provides an excellent opportunity for qualified businesses to support technological advancements and operational efficiencies in one of the largest police services in the UK. ## Notice Background The Metropolitan Police Service (MPS) would like to invite suitably qualified suppliers to attend a forthcoming Market Engagement Event to discuss a Tender for Business Design and Data, Training and Business Change Services Date: Thursday 13th February (13:45 to 15:15) The Command and Control ("C&C") Programme is transforming C&C services for the Metropolitan Police Service and replacing the current Computer Aided Despatch system ("CAD"), Call Handling System ("CHS"), and Integrated Communications Control System ("ICCS") for the following reasons: * Further ageing of legacy critical national infrastructure systems - the current C&C systems were designed in the 1980's and are increasingly at the end of life. * Evidenced evolution of operational requirements - Systems are required to support a modern police force including changes to day to day business, ranging from an increase in routine public order events through to major events such as Operation Bridges and Operation Golden Orb. * Increased public expectation regarding police contact and availability of information * Delivering timely, joined up, operationally relevant information * Enhanced automation, intelligence and risk assessments that benefit the public and officers. The initial C&C Core Delivery (CCCD) Phase is due to an end in March 2025 and has established the following: * OnCall - A call handling system to capture and triage incidents provided by Hexagon * LifeX - A digital control room communications system to support telephony and radio traffic provided by Frequentis * OnCall Planning and Response - An event planning and management system provided by Hexagon * PowerBI - A Microsoft analytics and reporting system to produce reports and dashboards for operational and corporate purposes The MPS are seeking external supplier support for the Refinement and Deployment (R&D) phase of this ground breaking project which comprises: 1. Refinement is the process of uplifting the core solution, based on the new requirements identified since initial agreement of scope in 2019. The refinements are currently under review with the operational community and will need to be continually challenged as the programme evolves (e.g. at the end of each testing phase when more is understood). 2. Deployment is the what, how, and when the programme will deliver the C&C solution into the live operation whilst balancing the business change, technical and operational risk. The deployment of technology has been revised to follow a more modular, iterative roll-out across three 'drops' of functionality. These are: 1) LifeX for Despatch 2) First Contact and 3) Despatch+ For full details of the requirement please see the attachment. The Market Engagement event will be hosted via Microsoft Teams. If you would like to attend please contact Ibrahim Haroun at ibrahim.Haroun@met.police.uk by 12:00 noon on Wednesday 12th February. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/21a50fc7-3ebb-4786-b056-843ac8addd26 | | Notice type | Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Feb 2025 | | Submission deadline | Not specified | | Future notice date | 13 Feb 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | METROPOLITAN POLICE SERVICE | | Locality | LONDON | | Post town | North West London | | Postcode | NW6 6LT | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI72 Brent | | Local authority | Brent | | Electoral ward | Queens Park | | Westminster constituency | Queen's Park and Maida Vale | | Delivery location | TLI London | ## CPV Codes ### Divisions - 80 - Education and training services ### Codes - 80000000 - Education and training services ## Release History - 7 Feb 2025 at 16:36 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/21a50fc7-3ebb-4786-b056-843ac8addd26 - 7 Feb 2025 at 15:02 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/21a50fc7-3ebb-4786-b056-843ac8addd26 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/21a50fc7-3ebb-4786-b056-843ac8addd26 7th February 2025 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/77876e97-5e65-4388-a845-bef386bd64e7 Market Engagement Event to support a planned procurement ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a4a869e-795b-4354-a176-d2feb45ee5e3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6a4a869e-795b-4354-a176-d2feb45ee5e3.json.