---
title: "SDM IHS March 2020"
ocid: "ocds-b5fd17-6a5ad364-3c40-452a-b352-942786b77cc0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a5ad364-3c40-452a-b352-942786b77cc0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6a5ad364-3c40-452a-b352-942786b77cc0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6a5ad364-3c40-452a-b352-942786b77cc0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "METROPOLITAN POLICE SERVICE"
published: "2020-03-17"
---

# SDM IHS March 2020

Buyer: METROPOLITAN POLICE SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-6a5ad364-3c40-452a-b352-942786b77cc0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a5ad364-3c40-452a-b352-942786b77cc0)  
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## Summary

The Metropolitan Police Service has initiated a public procurement process titled "SDM IHS March 2020" in the sector of information systems and technology planning services. This tender is currently in the award stage, having concluded its bidding period on 9th March 2020. The awarded contract, valued at £15,400, commenced on 17th March 2020 and will run until 31st March 2020. Businesses interested in this opportunity should note that proposals were evaluated based on experience, cost, and delivery times, with the main delivery addresses extending to the United Kingdom and beyond.

This tender provides a unique opportunity for service delivery management specialists and technology service providers, particularly those with experience in managing IT support for mission-critical applications. Companies with a strong background in ITIL practices, operational management, and experience working with various operating systems, especially Linux and Microsoft, are well-suited to compete. The focus on cost and efficiency also presents an opportunity for innovative businesses that can provide competitive quotations and demonstrate effective service delivery strategies.

## Notice

About the Opportunity: The MPS has developed a number of applications, including and enterprise service bus, in vehicle applications and various integration services. These applications are currently managed by the teams that developed the applications. Applications are transitioning into support. The structure, processes and resources within the existing teams needs to meet the ongoing support requirement. The existing applications and services need to be supported during transition to the live services and ongoing support is required. At the same time the support of the application maintenance and support of all applications needs to be formalised, maintained and supported. REQUIREMENT: SERVICE DELIVERY MANAGER FOR IN HOUSE SUPPORT A security cleared experienced service delivery manager who has led teams of more than 10 people in delivering on-going operations support for mission critical applications. - ITIL qualified - Experience of managing 3rd parties and 3rd party services - Leadership and people management skills - Service Architecture and Design: experience - Cost and Budget forecast capital and run costs management for a service delivery operation - Control resourcing plans for the support function with an eye on utilisation rates and cost reductions for live services. - Understand and deliver service level requirements - Improved efficiency of live services support function working with DevOps, Developers help desks and support teams - Lead and guide teams in delivering the ongoing service - Experience in supporting Linux, MS operating systems - Provide single point of contact for the operations support delivery - Experience in performance and operational management of the IT support and service delivery operation - Maintain and facilitate positive team inter- communications (e.g. scrum of scrums) - Maintain relationships with business and partner stakeholders - Manage monthly Service Reviews the procurement decision will be based on experience, cost and delivery time. please e-mail your responses to ayo.alfonso@met.police.uk https://www.met.police.uk (In House Support)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0c82b789-42eb-4f02-87ef-ad09c18400f1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Competitive quotation (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Mar 2020 |
| Submission deadline | 9 Mar 2020 |
| Future notice date | Not specified |
| Award date | 16 Mar 2020 |
| Contract period | 17 Mar 2020 - 31 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £15,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | METROPOLITAN POLICE SERVICE |
| Locality | LILLIE ROAD |
| Post town | South West London |
| Postcode | SW6 1TR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Hammersmith and Fulham |
| Electoral ward | West Kensington |
| Westminster constituency | Chelsea and Fulham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Q ASSOCIATES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222200 - Information systems or technology planning services

## Release History

- 17 Mar 2020 at 08:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0c82b789-42eb-4f02-87ef-ad09c18400f1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0c82b789-42eb-4f02-87ef-ad09c18400f1
  17th March 2020 - Awarded contract notice on Contracts Finder
- https://www.competefor.com/business/viewOpportunityDetailsSupplier.html?id=48167461
  Please follow this link to view the notice.

## Notice URLs

- https://www.met.police.uk

## Provenance

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