--- title: "Contact Centre Management System" ocid: "ocds-b5fd17-6a671ec0-bfd1-4e91-9ed6-a48e98a6cbe3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a671ec0-bfd1-4e91-9ed6-a48e98a6cbe3" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6a671ec0-bfd1-4e91-9ed6-a48e98a6cbe3.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6a671ec0-bfd1-4e91-9ed6-a48e98a6cbe3.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LEEDS FEDERATED HOUSING ASSOCIATION LTD" published: "2025-02-20" --- # Contact Centre Management System Buyer: LEEDS FEDERATED HOUSING ASSOCIATION LTD Current stage: Tender OCID: ocds-b5fd17-6a671ec0-bfd1-4e91-9ed6-a48e98a6cbe3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a671ec0-bfd1-4e91-9ed6-a48e98a6cbe3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6a671ec0-bfd1-4e91-9ed6-a48e98a6cbe3.json) ## Summary Leeds Federated Housing Association Ltd is seeking to procure a Contact Centre Management System through an open procedure. This tender, classified under the Telecommunications services industry, aims to find a provider who can supply and maintain an effective inbound and outbound communications platform. The location for this procurement is Yorkshire and the Humber, United Kingdom. The procurement process is currently in the tender stage, with a deadline for bid submissions set for 26th March 2025 at 10:00 AM. The contract period will commence on 1st May 2025 and end on 30th April 2032. This tender presents a significant opportunity for businesses specialising in telecommunications and customer contact solutions to expand their market presence. Small and medium-sized enterprises (SMEs) are particularly encouraged to apply, due to the suitability criteria favouring them. The requirement to service up to 50 concurrent VOIP users and for a system that integrates both desktop and mobile solutions means that tech companies with robust, scalable contact centre management systems are well-positioned to compete for this contract. The successful candidate will collaborate closely with Leeds Federated to enhance the quality of customer service through advanced, user-friendly technology. ## Notice Leeds Federated is seeking to appoint a suitably skilled and experienced contact centre management system provider to supply and maintain an effective inbound and outbound communications platform. Leeds Federated currently have a small but growing Customer Service team with 12 users including operatives, staff with supervisory system access, and a contact centre manager. In addition to the core customer contact centre, Staff in the Leeds Federated Income team, and Neighbourhood team require access to a system which also allows for incoming and outgoing call management. In line with current and future requirements over the next three years, Leeds Federated is seeking a contract management system with the ability to service up to 50 users concurrently via VOIP, ideally via a desktop platform in addition to a mobile solution.Leeds Federated are seeking to appoint a partner that can meet current and future requirements in terms of providing a leading customer contact solution for both inbound and outbound communication primarily in terms of voice calls, but also via alternative media. Leeds Federated understand that an effective contact management platform has the ability to add significant value to the levels of customer service offered, and as such is seeking a solution that is simple to use, intuitive, and offers high levels of statistical insight, both in terms of customer contact, but also operative behaviour.Further details are contained within the tender documents. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ac757965-9186-4e15-a825-3f3089a52594 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Feb 2025 | | Submission deadline | 26 Mar 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Apr 2025 - 30 Apr 2032 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LEEDS FEDERATED HOUSING ASSOCIATION LTD | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS3 1HS | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Little London & Woodhouse | | Westminster constituency | Leeds Central and Headingley | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64200000 - Telecommunications services ## Release History - 20 Feb 2025 at 17:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ac757965-9186-4e15-a825-3f3089a52594 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/ac757965-9186-4e15-a825-3f3089a52594 20th February 2025 - Opportunity notice on Contracts Finder - https://www.mytenders.co.uk/search/show/search_view.aspx?ID=FEB169423 NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided. ## Notice URLs - http://www.lfha.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a671ec0-bfd1-4e91-9ed6-a48e98a6cbe3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6a671ec0-bfd1-4e91-9ed6-a48e98a6cbe3.json.