--- title: "Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area" ocid: "ocds-b5fd17-6a7bc9f4-d5ae-4ce3-a7bb-ecb6092b86fe" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a7bc9f4-d5ae-4ce3-a7bb-ecb6092b86fe" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6a7bc9f4-d5ae-4ce3-a7bb-ecb6092b86fe.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6a7bc9f4-d5ae-4ce3-a7bb-ecb6092b86fe.json" source: "Contracts Finder" current_stage: "Tender" buyer: "DORSET COUNCIL" published: "2021-04-22" --- # Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area Buyer: DORSET COUNCIL Current stage: Tender OCID: ocds-b5fd17-6a7bc9f4-d5ae-4ce3-a7bb-ecb6092b86fe [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a7bc9f4-d5ae-4ce3-a7bb-ecb6092b86fe) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6a7bc9f4-d5ae-4ce3-a7bb-ecb6092b86fe.json) ## Summary The Dorset Council is seeking submissions for a tender titled "Provision of Information, Advice and Guidance Services across the Dorset Council Local Authority Area." This contract aims to create a unified service providing essential information, advice, and guidance to residents within the South West region of the United Kingdom. The tender is currently in the active stage, with an open procurement method and an end date for submissions set for 11th June 2021. The contract is expected to commence on 1st October 2021 and will span a period of up to five years, with an estimated value of £2,823,250 under the category of other community, social, and personal services. This tender presents significant growth opportunities for businesses specialising in information and advisory services, particularly those equipped to meet diverse community needs. Companies that focus on customer experience, digital services, and a multi-channel approach will find themselves well-suited to compete. Additionally, organisations capable of forming consortiums can also apply, benefitting from a collaborative approach to service delivery, which could enhance their competitive edge in the bidding process. ## Notice The purpose of this contract is to have a joined up single service contract for information, advice and guidance whereby key stakeholders work together to design and deliver a multi-channel approach to information, advice and guidance. Definition and scope: * Information - The open and accessible supply of informative material deemed to be of interest and relevance to a particular population * Advice - Presenting facts and ideas in an accessible form for residents to understand and consider and recommending a course of action * Guidance - Defining and providing options through positive actions which could help the resident The provision shall be based around the following key considerations to effectively meet the needs of the Council's residents: * customer experience * connecting services * improved digital channels * a targeted face to face and telephone offer The services must be flexible to meet Dorset Council residents' needs and arising trends. The Council is conducting an open tender procedure. The opportunity is tendered as a single lot to be awarded to a single provider. The Contract will be awarded for a period of up to five years (initial period of 3 years plus an optional extension period of a further 2 years). Consortium bids are welcome via a lead provider. Tenderers should note that the Council is running a concurrent open tender procedure for provision of Infrastructure Support to the Voluntary and Community Sector (VCS) (project ref. DN538356). ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/09df99ea-acd8-4be7-a42b-3d1db7288e5b | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Apr 2021 | | Submission deadline | 11 Jun 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Sep 2021 - 30 Sep 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,823,250 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DORSET COUNCIL | | Locality | DORCHESTER | | Post town | Dorchester | | Postcode | DT1 1UZ | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK6 North Somerset, Somerset and Dorset | | ITL 3 | TLK64 Dorset | | Local authority | Dorset | | Electoral ward | Dorchester West | | Westminster constituency | West Dorset | | Delivery location | TLK South West (England) | ## CPV Codes ### Divisions - 98 - Other community, social and personal services ### Codes - 98000000 - Other community, social and personal services ## Release History - 22 Apr 2021 at 14:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/09df99ea-acd8-4be7-a42b-3d1db7288e5b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/09df99ea-acd8-4be7-a42b-3d1db7288e5b 22nd April 2021 - Opportunity notice on Contracts Finder ## Notice URLs - https://www.dorsetcouncil.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a7bc9f4-d5ae-4ce3-a7bb-ecb6092b86fe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6a7bc9f4-d5ae-4ce3-a7bb-ecb6092b86fe.json.