---
title: "TMBC Information Technology Service Management System (ITSM) Supplier Engagement"
ocid: "ocds-b5fd17-6a870ce9-b4b2-4e53-8340-23755333c902"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a870ce9-b4b2-4e53-8340-23755333c902"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6a870ce9-b4b2-4e53-8340-23755333c902.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6a870ce9-b4b2-4e53-8340-23755333c902.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "TONBRIDGE & MALLING BOROUGH COUNCIL"
published: "2024-11-13"
---

# TMBC Information Technology Service Management System (ITSM) Supplier Engagement

Buyer: TONBRIDGE & MALLING BOROUGH COUNCIL  
Current stage: Planning  
OCID: ocds-b5fd17-6a870ce9-b4b2-4e53-8340-23755333c902

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a870ce9-b4b2-4e53-8340-23755333c902)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6a870ce9-b4b2-4e53-8340-23755333c902.json)

## Summary

Tonbridge & Malling Borough Council is initiating a supplier engagement process for an Information Technology Service Management System (ITSM). This process is in the planning stage and aims to deliver, manage, and improve the internal IT services for staff and members of the council. Interested parties are invited to submit their interest and insights via the 'Messaging' section of the Kent Business Portal. The Council is currently undecided on the method of delivery and is seeking to explore market options and gauge interest until 20th December 2024. The procurement is classified under CPV codes 48000000 (Software package and information systems) and 72000000 (IT services: consulting, software development, Internet and support), with deliveries focused in England, United Kingdom.

This tender presents an excellent business growth opportunity, particularly for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs), which are encouraged to participate. Businesses specializing in IT services, software development, and support will find this engagement particularly beneficial. By participating in this early engagement, businesses can influence the eventual tender requirements and ensure their capabilities align with the council's needs. This engagement with the Council indicates the strategic importance of innovative IT solutions in public service management, offering a potential long-term contract and a significant foothold in the public sector market.

## Notice

Tonbridge and Malling Borough Council is inviting interested parties to take part in a supplier engagement process regarding an Information Technology Service Management System to help deliver, manage and improve the internal services provided by IT to staff and members. At this stage the Council is undecided about how best to deliver this contract and is engaging with the market to explore options and gauge the current market interest. All submissions must be made via the 'Messaging' section of the Kent Business Portal (registration is free, https://procontract.due-north.com/register). Submissions must be submitted by 5pm on Friday 20th December 2024.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/150e0e66-bb55-4f28-8216-1c94aea7fbc1 |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Nov 2024 |
| Submission deadline | Not specified |
| Future notice date | 20 Dec 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TONBRIDGE & MALLING BOROUGH COUNCIL |
| Locality | WEST MALLING |
| Post town | Rochester |
| Postcode | ME19 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ46 West Kent |
| Local authority | Tonbridge and Malling |
| Electoral ward | Kings Hill |
| Westminster constituency | Maidstone and Malling |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Nov 2024 at 14:09 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/150e0e66-bb55-4f28-8216-1c94aea7fbc1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/150e0e66-bb55-4f28-8216-1c94aea7fbc1
  13th November 2024 - Early engagement notice on Contracts Finder

## Notice URLs

- https://procontract.due-north.com/register
- https://www.tmbc.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a870ce9-b4b2-4e53-8340-23755333c902. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6a870ce9-b4b2-4e53-8340-23755333c902.json.