--- title: "Invitation to Tender - CQC National Patient Experience Survey Programme (Ref: CQC PSO 114)" ocid: "ocds-b5fd17-6a8740da-545b-4e32-8182-e4cac30b119c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a8740da-545b-4e32-8182-e4cac30b119c" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6a8740da-545b-4e32-8182-e4cac30b119c.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-6a8740da-545b-4e32-8182-e4cac30b119c.json" source: "Contracts Finder" current_stage: "Tender" buyer: "CARE QUALITY COMMISSION" published: "2018-04-18" --- # Invitation to Tender - CQC National Patient Experience Survey Programme (Ref: CQC PSO 114) Buyer: CARE QUALITY COMMISSION Current stage: Tender OCID: ocds-b5fd17-6a8740da-545b-4e32-8182-e4cac30b119c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a8740da-545b-4e32-8182-e4cac30b119c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6a8740da-545b-4e32-8182-e4cac30b119c.json) ## Summary The Care Quality Commission (CQC) is currently conducting a tender process for the "CQC National Patient Experience Survey Programme" (Ref: CQC PSO 114). This procurement falls within the services industry, specifically under survey services, and is based in Newcastle upon Tyne, England. The tender is at the active stage, with submissions due by 23rd May 2018. The contract period is expected to commence on 1st December 2018 and run until 30th November 2021, with an estimated budget of approximately £1.067 million per annum for two of the three available lots, while Lot 03 estimates a total value between £5 million and £8 million. The procurement method utilised for this opportunity is an open procedure, allowing wide participation. This tender presents significant opportunities for businesses involved in survey services, particularly those focused on social research and market-testing. Small and medium-sized enterprises (SMEs) are encouraged to apply, with organisations skilled in coordinating patient surveys and implementing mixed-method approaches being especially well-suited. Successful candidates will have the chance to engage with the NHS Trusts and other health service providers, aiding the CQC in delivering valuable insights into patient experiences across a range of healthcare settings, thus promoting business growth and expansion in the public sector. ## Notice The Care Quality Commission ("CQC") is seeking to re-procure its future NHS Patient Survey Programmerequirements. CQC is responsible for delivering this programme on behalf of NHS England and Departmentof Health and Social Care (DHSC). This programme is a central aspect of CQC's strategy for 2016 - 2021,and consists of five national and official statistics which are regulated under the Office of National StatisticsCode of Practice. It is the single largest reliable source of evidence on people's experience of care in acute andcommunity mental health sectors. Data from the programme is a key way to provide information to HealthcareCommissioners and care providers to support improvement and understand impacts of national policy onpeople's experiences of care. The programme will be delivered by an set of independent Co-ordination Centres and a set of contractors on a Framework Agreement which NHS Trusts are able to contract with locally todeliver their survey requirements. Accordingly, there are three (3) Lots available: Lot 01 - Co-ordination Centre (Existing Methods) Lot 02 - Co-ordination Centre (Mixed Methods) Lot 03 - Approved Contractor Framework For Lots 01 and 02, CQC expects the anticipated programme cost envelope will be PS1.067m per annum. This cost envelope is split between both the Co-ordination Centre for Existing Methods (Lot 1) and the Co-ordination Centre for Mixed Methods (Lot 2), with costs allocated to Lot 1 being higher in year one than subsequent years as CQC implements its strategyfor the programme. However, as this contract will be utilised on a Call-Off basis, CQC does NOT guaranteeany work either to providers of services or from other commissioners and requirements may be called-off asand when required by commissioners. Please also note that CQC may procure additional services through thecontract to accommodate programme enhancements (survey volume, frequency or coverage). For Lot 03, costs will vary depending on the scope of the contracts set with registered providers locally, but are are expected to be between PS3,000 and PS5,000 per survey per provider. The value of the framework overall (based on an average of 13 surveys with a range of providers eligible to participate) is expected to be between c. PS5m and c. PS8m. However, please note that this volume & value of work is indicative and not guaranteed by CQC. For all Lots, the resulting contractual agreements will be available for use by CQC and any organisations hosted or sponsored by it, including Healthwatch England and the Office of the National Guardian. CQC also intends to make the resultingagreement available for use by multiple contracting authorities (as defined by the Public Contracts Regulations 2015) including but not limited to Government Departments and their Agencies, Non-Departmental Public Bodies, Central Government, NHS Bodies, and Local Authorities who have a need to purchase the services. Additional information: Please note that the Invitation to Tender documentation is available via the CQC e-tendering portal - therefore, your organisation will need to register on it in order to access the documentation. If your organisation has not yet registered on CQC's E-Tendering Portal, please register via the following weblink - https://cqc-commercial.bravosolution.co.uk. This will ensure you can access the tender documentation for this opportunity. Should you encounter any difficulties when registering, a dedicated helpdesk hosted by Bravo Solutions is available and can be contacted on 0800 368 4850. Please see the following websites for further details of organisations who (alongside CQC and its hosted/sponsored organisations) will be able to utilise the resulting contractual agreements :-. List of Department of Health and Social Care's agencies and partner organisations: https://www.gov.uk/government/publications/how-to-contact-department-of-health-arms-length-bodies/department-of-healths-agencies-and-partner-organisations Healthwatch England: https://www.healthwatch.co.uk/ Office of the National Guardian: http://www.cqc.org.uk/national-guardians-office/content/national-guardians-office List of NHS Foundation Trusts: https://www.gov.uk/government/publications/nhs-foundation-trust-directory/nhs-foundation-trust-directory List of NHS Acute Trusts: https://www.nhs.uk/ServiceDirectories/Pages/NHSTrustListing.aspx List of NHS Clinical Commissioning Groups (CCGs): https://www.nhs.uk/ServiceDirectories/Pages/CCGListing.aspx ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/08760606-a985-4aee-8f3b-2b9bf877d382 | | Notice type | Tender Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Apr 2018 | | Submission deadline | 23 May 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Dec 2018 - 30 Nov 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CARE QUALITY COMMISSION | | Locality | NEWCASTLE UPON TYNE | | Post town | Newcastle upon Tyne | | Postcode | NE1 4PA | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC43 Tyneside | | Local authority | Newcastle upon Tyne | | Electoral ward | Monument | | Westminster constituency | Newcastle upon Tyne Central and West | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79311000 - Survey services - 79312000 - Market-testing services - 79315000 - Social research services ## Release History - 18 Apr 2018 at 16:14 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/08760606-a985-4aee-8f3b-2b9bf877d382 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/08760606-a985-4aee-8f3b-2b9bf877d382 18th April 2018 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/fe1a3f35-6244-40f0-986f-5774aa8cab4c OJEU Contract Notice - https://www.contractsfinder.service.gov.uk/Notice/Attachment/9f4be4a8-0695-452a-a72c-1f4765ab159a CQC PSO 114 - OJEU Contract Notice - Corrigendum - https://cqc-commercial.bravosolution.co.uk Link to CQC E-Tendering Portal (hosted by Bravo Solutions) - http://www.cqc.org.uk/ Link to CQC Website ## Notice URLs - http://www.cqc.org.uk - http://www.cqc.org.uk/national-guardians-office/content/national-guardians-office - https://www.gov.uk/government/publications/how-to-contact-department-of-health-arms-length-bodies/department-of-healths-agencies-and-partner-organisations - https://www.gov.uk/government/publications/nhs-foundation-trust-directory/nhs-foundation-trust-directory - https://www.healthwatch.co.uk/ - https://www.nhs.uk/ServiceDirectories/Pages/CCGListing.aspx - https://www.nhs.uk/ServiceDirectories/Pages/NHSTrustListing.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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