---
title: "C20221428 - Vulnerable consumers and future TV interfaces"
ocid: "ocds-b5fd17-6a891cef-f8d2-4c8d-8f12-204225ccc13c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a891cef-f8d2-4c8d-8f12-204225ccc13c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6a891cef-f8d2-4c8d-8f12-204225ccc13c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6a891cef-f8d2-4c8d-8f12-204225ccc13c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFCOM"
published: "2023-03-09"
---

# C20221428 - Vulnerable consumers and future TV interfaces

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-b5fd17-6a891cef-f8d2-4c8d-8f12-204225ccc13c

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## Summary

The award process for tender C20221428 - Vulnerable consumers and future TV interfaces has been completed by Ofcom. The contract, valued at £60,000 in GBP, was awarded to Projects by IF Ltd. The procurement method used was 'Other - Under threshold - sub - OJEU competitive procurement'. The tender period ended on November 11, 2022, and the contract period spans from January 20, 2023, to March 30, 2023. This tender falls under the main procurement category of services and is intended to address the impact of TV interfaces on vulnerable consumers.

Businesses involved in market research services, design principles, and user interface development would find opportunities in this tender. Ofcom is the buying organization for this tender located in London, United Kingdom. With a focus on helping vulnerable consumers access TV services, businesses specializing in user-centered design, market research, and technology solutions are well-suited to compete. The contract value and scope create space for SMEs and VCSEs to participate, offering growth opportunities for businesses with expertise in user accessibility and television industry trends.

## Notice

Ofcom is currently undertaking a programme of work exploring the future of television distribution and viewing, given an environment where viewing is increasingly moving away from traditional broadcast platforms and towards a combination of on demand and IP-delivered platforms and services. This change of viewing is impacting different viewers at different rates, depending on their viewing habits and levels of confidence with technology. There is a risk that some viewers are left behind as services become more difficult or complicated to access. Ofcom has a requirement for research, analysis and design principle development to help understand the impact of TV interfaces on how consumers in vulnerable circumstances ('vulnerable consumers') find and watch TV services and to develop initial proposals for how interfaces could be designed in the future to address these concerns. This work will explore the biggest barriers and difficulties vulnerable consumers are likely to have with TV interfaces and set out some principles for interface design that might address these barriers in the future. The work will be informed by existing understanding of user needs and good design principles and may be supplemented by additional primary research with audiences.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9e4c9212-c3b6-4b02-92b9-584b97eef67d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Under threshold - sub - OJEU competitive procurement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Mar 2023 |
| Submission deadline | 11 Nov 2022 |
| Future notice date | Not specified |
| Award date | 16 Dec 2022 |
| Contract period | 20 Jan 2023 - 30 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | £60,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROJECTS BY IF |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 9 Mar 2023 at 13:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9e4c9212-c3b6-4b02-92b9-584b97eef67d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9e4c9212-c3b6-4b02-92b9-584b97eef67d
  9th March 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://ofcom.bravosolution.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6a891cef-f8d2-4c8d-8f12-204225ccc13c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6a891cef-f8d2-4c8d-8f12-204225ccc13c.json.