---
title: "Financial Ombudsman Service (FOS) - Case Analysis for Insolvent Green Deal Providers"
ocid: "ocds-b5fd17-6aca13b7-6c5e-4b9c-81ca-25dff5031153"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-6aca13b7-6c5e-4b9c-81ca-25dff5031153"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-6aca13b7-6c5e-4b9c-81ca-25dff5031153.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-6aca13b7-6c5e-4b9c-81ca-25dff5031153.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BUSINESS ENERGY AND INDUSTRIAL STRATEGY"
published: "2019-01-31"
---

# Financial Ombudsman Service (FOS) - Case Analysis for Insolvent Green Deal Providers

Buyer: BUSINESS ENERGY AND INDUSTRIAL STRATEGY  
Current stage: Award  
OCID: ocds-b5fd17-6aca13b7-6c5e-4b9c-81ca-25dff5031153

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-6aca13b7-6c5e-4b9c-81ca-25dff5031153)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-6aca13b7-6c5e-4b9c-81ca-25dff5031153.json)

## Summary

The Financial Ombudsman Service (FOS) has completed a tender titled "Case Analysis for Insolvent Green Deal Providers". This procurement, classified under financial and insurance services, was conducted by the Business Energy and Industrial Strategy based in London, England. The process used a direct procurement method through a single tender action, with the contract value amounting to £685,000. The contract period commenced on 24th October 2018 and will conclude on 30th March 2020, following an award date of 23rd October 2018.

This tender presents substantial opportunities for consulting and financial service firms, particularly those specialising in consumer rights, complaint resolution, and regulatory frameworks. Businesses that are well-positioned to compete include those with expertise in consumer advocacy and legal compliance, especially in the context of the Green Deal Framework. Engaging in such contracts can enhance service offerings and broaden customer bases for firms capable of navigating the complexities of insolvency and consumer finance issues.

## Notice

The Financial Ombudsman Service have a role in the Green Deal Framework Regulations to resolve consumer complaints that have not been resolved through their Green Deal Providers. Where the Provider has gone into liquidation, any decisions by the FOS cannot be implemented by the companies, meaning that the FOS is unable to fulfil their role and there is no redress for consumers. This contract enables the FOS to review the complaints in order to provide meaningful consumer redress. The FOS have a unique role within the Green Deal Framework, and this is why there has been no open competition for the award of this contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c47dd0a0-3900-457d-8917-9dcb23a47167 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2019 |
| Submission deadline | 22 Oct 2018 |
| Future notice date | Not specified |
| Award date | 22 Oct 2018 |
| Contract period | 23 Oct 2018 - 30 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £685,000 |
| Lots value | Not specified |
| Awards value | £68,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS ENERGY AND INDUSTRIAL STRATEGY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0ET |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FINANCIAL OMBUDSMAN SERVICE |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66000000 - Financial and insurance services

## Release History

- 31 Jan 2019 at 15:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c47dd0a0-3900-457d-8917-9dcb23a47167

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c47dd0a0-3900-457d-8917-9dcb23a47167
  31st January 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-6aca13b7-6c5e-4b9c-81ca-25dff5031153. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-6aca13b7-6c5e-4b9c-81ca-25dff5031153.json.